Emilee Gallardo
La Feria,TX
Summary
- Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Excellent customer service professional with a proven track record at ACT. Enhancing client satisfaction through empathetic communication and effective problem resolution. Skilled in cash handling and relationship building, I excel in fast-paced environments, ensuring meticulous attention to detail while fostering loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ACT
Work From Home
01.2023 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Legal Assistant
Law Offices of Ignacio Martinez
Brownsville, TX
08.2023 - 11.2023
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Bank Teller
IBC Bank
Port Isabel, TX
12.2024 - 03.2025
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor Of Arts And Science - Criminology
Texas A&M University At Kingsville
Kingsville, TX12.2022
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Relationship building
- Data entry efficiency
- Decision-making
- Team collaboration
- Clear communication
- Also, Sensitivity and understanding for building good relationships with children
- Excellent verbal communication skills for motivating children to learn
- I have active listening skills to understand the childrens' needs
- Patience and the ability to remain calm in stressful situations
Timeline
Bank Teller
IBC Bank
12.2024 - 03.2025
Legal Assistant
Law Offices of Ignacio Martinez
08.2023 - 11.2023
Customer Service Representative
ACT
01.2023 - 07.2023
Bachelor Of Arts And Science - Criminology
Texas A&M University At Kingsville