Emilee Gomez
Summary
Psychology graduate and military spouse with experience assisting 250+ military-connected clients weekly through resource navigation, employment support, and community referrals. Supported 150+ annual workshops and outreach events while managing high-volume phone, email, and in-person communications. Skilled in client needs assessment, active listening, problem-solving, and connecting individuals with education and career resources. Passionate about helping military spouses achieve meaningful educational and professional success.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Military and Family Readiness Center
Robins AFB, GA
07.2024 - 01.2026
- Coordinated logistics and administrative support for 150+ annual workforce development and community engagement events, enhancing program delivery effectiveness.
- Managed high-volume communications, handling 40+ phone inquiries per week and 50+ email correspondences weekly while maintaining exceptional customer service standards.
- Delivered direct customer support to 250+ clients weekly, serving as the first point of contact for employment, education, financial readiness, relocation, and family support services.
- Maintained confidential records and supported administrative operations for programs serving military members, veterans, and families, ensuring compliance and operational efficiency.
- Developed marketing and outreach materials to promote programs, resulting in increased community participation across multiple support initiatives.
Recreation Assistant
Physical Fitness Center
Fort Rucker, AL
07.2022 - 01.2024
- Delivered exceptional customer service in a high-volume fitness facility, assisting 25+ patrons and welcoming 90–115 visitors per shift while ensuring compliance through ID verification and facility access procedures.
- Managed front desk operations, answering 15–20 phone inquiries per shift, providing program and service information, and resolving customer concerns to enhance patron experience.
- Oversaw facility operations, ensuring safe, clean environment through equipment sanitation, facility resets, and routine and deep-cleaning procedures.
- Trained newly hired employees and supported monthly 5K fitness events, fostering staff development and community engagement while ensuring smooth facility operations.
- Maintained accountability for cash handling and register reconciliation, accurately balancing daily transactions and completing end-of-shift financial reporting.
Education
Bachelor of Science - Psychology, Applied Behavior Analysis
Troy University
Troy, AL05-2026
High School - Ozark, AL
Carroll High School
Ozark, AL05-2021
Skills
- Microsoft Office Suite
- Customer service
- Client needs assessment
- Resource navigation
- Career and education support
- Military family support
- Active listening
- Communication skills
Volunteer Experience
KEY SUPPORT LIAISON | 78TH SECURITY FORCES SQUADRON
Volunteer Leadership Role
- Supported military spouses and families by assessing needs, providing resource referrals, and connecting individuals with military, educational, employment, and community support services.
- Served as a liaison between squadron leadership and military families, facilitating communication and ensuring access to critical resources during deployments, relocations, and life transitions.
- Built rapport with diverse military-connected individuals through active listening, advocacy, and personalized support.
- Maintained confidentiality while assisting families in navigating challenges and identifying solutions to meet their personal and professional goals.
Accomplishments
- Director's Coin of Excellence | 78th Force Support Squadron, Robins AFB
Awarded in recognition of outstanding service, professionalism, and dedication to supporting military members, veterans, and families.
Timeline
Administrative Assistant
Military and Family Readiness Center
07.2024 - 01.2026
Recreation Assistant
Physical Fitness Center
07.2022 - 01.2024
Bachelor of Science - Psychology, Applied Behavior Analysis
Troy University
High School - Ozark, AL
Carroll High School