Emilee Haas
Fort Wayne,IN
Summary
Experience in the office setting, with biology, and with teaching. Proficient in Microsoft Office programs.
Overview
15
15
years of professional experience
Work History
Account Manager
Meridian Worldwide Transportation Group
09.2015 - 09.2021
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Customer Service Representative
CRST
09.2006 - 09.2015
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teaching Assistant
Timothy L. Johnson Academy
12.2009 - 05.2011
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Improved overall class participation by implementing group activities and project-based learning.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
Education
Associate of Science -
Ivy Tech Community College
Fort Wayne, INSkills
- Biology background
- Marine Biology Knowledge
- Small Group Instruction
- Student safety
- Instructional support
- Helping Students with Special Needs
- Office Experience
- Writing professionally and creatively
Accomplishments
I have accomplished two Marine Biology trips with schools I have attended. The first trip was during fifth grade at Holland Elementary. The second trip was with Ivy Tech Community College to Marathon, Florida. During these trips I gained experience snorkeling, identifying various animals and insects, dissecting animals, and using a microscope in a lab. These trips increased my appreciation for nature and wildlife and grew my experience with Biology.
I received five awards with the CEO of Specialized Transportation (Now CRST) for outstanding customer service.
During high school, I volunteered at a summer camp as a camp counselor for children. My duties included helping the kitchen prepare meals, cleaning up, and guiding the children all day for all activities. This included swimming, hiking, crafts, meals and bedtime. I volunteered for a few weeks every summer throughout high school.
Hobbies
My hobbies include hiking, snorkeling, kayaking, swimming, gardening, writing, crocheting, music, watching movies, and spending time with my family.
Timeline
Account Manager
Meridian Worldwide Transportation Group
09.2015 - 09.2021
Teaching Assistant
Timothy L. Johnson Academy
12.2009 - 05.2011
Customer Service Representative
CRST
09.2006 - 09.2015
Associate of Science -
Ivy Tech Community College
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