Emilee-Jane "EJ" Williams

• Led a high-performing Inside Sales (ISSR) team,

in 2025 Tampa Central ISSR's captured $45.3M in Managed Account Sales with a +36.3% YOY

• Maintained 82.8% complex sales, improving complexity performance by +4.1% YOY.
• Achieved strong associate engagement results with 94% VOA ACI and 98% in Leader Behaviors.
• Improved operational effectiveness through implementation of:

Pro Assist utilization
Blueprint Take Off processes
SMS Communication strategies

• Maintained a 76.3% quote conversion rate while supporting high-volume sales operations.
• Successfully onboarded new customers while maintaining strong ISSR complexity performance standards.
• Drove accountability and performance improvement through coaching, targeted training, and workload balancing strategies.
• Partnered cross-functionally with PSMs, OSRs, ISSRs, and store leadership teams to improve alignment, sales execution, and customer experience.
• Conducted store visits, performance reviews, call coaching, and operational assessments to identify opportunities and improve team effectiveness.
• Salesforce queue management, and capacity planning within a high-demand environment.
• Proactively sought mentorship from senior leadership to strengthen leadership development, delegation, and organizational effectiveness.

• 2024 MVP Inside Sales - #1 in South East - Capturing $7.5M
• ISSR Complex Order - 84.55%
• Helped grow a new portfolio alongside a newly onboarded OSR, building key client relationships that generated multimillion-dollar sales growth
• Managed high-volume inbound and outbound communications while maintaining accuracy, urgency, and professionalism.
• Maintained detailed order tracking and documentation to ensure accuracy across complex projects and special orders.
• Identified upselling and cross-selling opportunities that increased average order value and overall sales performance.
• Trained and mentored new associates on systems, sales processes, and customer service expectations.

• Key Carrier
• Pro
• Service Desk
• Receiving
• Front End
• Tool Rental