Emilee Kelly
Columbia,SC
Summary
Proactive and customer-focused, adept at managing dining experiences and team collaboration, demonstrated during tenure at Bonefish Grill. Great in coordinating tasks and maintaining cleanliness, enhancing customer satisfaction. Skilled in problem-solving and safe food handling, ensuring efficient service and a positive dining environment.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Bonefish Grill
10.2022 - 08.2024
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Checked in with servers to confirm preparedness before seating customers.
Shift Leader
Tropical Smoothie Cafe
05.2021 - 10.2021
- Greeted customers and made them feel welcome.
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Made the smoothies and food to the best of my ability.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC06-2023
Skills
- Coordinating tasks
- Safe food handling
- Cleanliness and hygiene
- Customer service
- Problem-solving
- Strong multitasking
- Team collaboration
- Group reservations management
Timeline
Restaurant Hostess
Bonefish Grill
10.2022 - 08.2024
Shift Leader
Tropical Smoothie Cafe
05.2021 - 10.2021
High School Diploma -
Socastee High School