Ava Obanion
Burleson,TX
Summary
Detail-oriented professional with a solid background in customer service and task coordination. Known for effectively managing guest inquiries and creating welcoming experiences, ready to contribute to team success. Excellent in time management, Patience, as well as being adaptable.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Outback Steakhouse
Burleson, TX
12.2023 - 03.2025
- Greeted guests warmly upon arrival and managed seating arrangements.
- Provided menus and informed guests about daily specials and promotions.
- Resolved guest inquiries and minor issues to ensure a satisfactory dining experience.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Coordinated with team members to improve guest experience during peak hours.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted in maintaining cleanliness and organization of the dining area.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Delivered engaging training sessions on product knowledge and customer service skills.
- Trained newly hired staff to prepare them for key roles and support team efficiency.
- Provided one-on-one coaching to enhance individual employee strengths and skills.
- Demonstrated patience, understanding and respect when dealing with difficult situations involving residents.
Education
High School Diploma -
Centennial High School
Burleson05-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Task organization
- Guest relations
- Memory retention
- Coordinating tasks
- Problem-solving
- Friendly demeanor
- POS system operations
- Judgment and decision making
- Training facilitation
- Time management
Timeline
Restaurant Hostess
Outback Steakhouse
12.2023 - 03.2025
High School Diploma -
Centennial High School