EMILEE KITE
Republic,MO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Store Market Manager
LensCrafters
Springfield, MO
08.2025 - Current
- Monitored staffing, scheduling, and daily labor coverage to ensure optimal store operations.
- Reviewed store performance and adjusted action plans to align with sales goals.
- Recruited, trained, coached, and managed a team of retail associates in providing exceptional customer service.
- Developed strategies to increase customer loyalty and retention through promotional offers, discounts, and rewards programs.
- Analyzed performance metrics to identify problems and create opportunities for operational improvement.
Store Manager
Ross Dress For Less
Springfield, MO
12.2017 - 08.2025
- Recruiting, hiring and training of team members.
- Create effective weekly associate schedules, and monthly management schedules.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Write and administer yearly reviews
- Development of teams and succession planning.
Insurance Specialist
Advanced Family Eye Care
Springfield, MO
02.2012 - 02.2018
- Maintained high standards of customer service by building relationships with clients.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Processed eligibility and benefits verification and authorization requests.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Followed up on denials, late payments, extensions and other special circumstances.
Education
High School Diploma -
Baker Homeschool
Skills
- Employee Motivation
- Time Management
- Recruiting and Hiring
- Strategic Planning
- Team Leadership
- Goals and Performance
- Staff Management
- Payroll Management
- Customer relations
- Effective communication
- KPI tracking
Accomplishments
Store of the District 2021
Store of the District 2023
Store of the District 2024
Hero Award
Timeline
Store Market Manager
LensCrafters
08.2025 - Current
Store Manager
Ross Dress For Less
12.2017 - 08.2025
Insurance Specialist
Advanced Family Eye Care
02.2012 - 02.2018
High School Diploma -
Baker Homeschool