Emilee Malaske
Bettendorf,IA
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty and satisfaction at Revv Aviation by employing exceptional problem-solving and active listening skills. Skilled in conflict resolution and team development, I consistently contributed to a positive customer experience and team atmosphere, achieving notable improvements in customer retention and feedback. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Revv Aviation (DVN Airport)
Davenport, IA
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Restaurant Hostess & Food Runner
Central Standard
Bettendorf, IA
06.2021 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess & Food Runner
Monarch Kitchen & Bar
Bettendorf, IA
09.2023 - 01.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Scott Community College
BettendorfBettendorf High School
Bettendorf, IA05.2025
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Conflict Resolution
Money handling abilities
Complaint Handling
Scheduling
Follow-up skills
Appointment Scheduling
Team Development
Certifications
- CPR Certified
- First Aid Certified
Timeline
Customer Service Representative
Revv Aviation (DVN Airport)
05.2024 - Current
Restaurant Hostess & Food Runner
Monarch Kitchen & Bar
09.2023 - 01.2024
Restaurant Hostess & Food Runner
Central Standard
06.2021 - 07.2024
Scott Community College
Bettendorf High School