Emilee Morton
Mont Belvieu
Summary
Business student with hands-on experience in customer service and operations management in fast-paced food service environments. Proven ability to lead teams, improve operational efficiency, and enhance customer experience through strong communication, organization, and problem-solving skills. Experienced in staff training, marketing support, inventory management, and sales tracking. Seeking to leverage a background in people-focused roles and business operations to pursue a career in Human Resources with a focus on employee engagement and workplace effectiveness.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros
Baytown
05.2024 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment, consistently creating positive and engaging customer experiences.
- Prepared and customized beverages efficiently while maintaining accuracy and quality standards.
- Built strong customer relationships through friendly communication, contributing to repeat business and brand loyalty.
- Collaborated with team members to ensure smooth daily operations and meet performance goals during peak hours.
- Handled cash transactions and maintained a clean, organized workspace in compliance with company policies.
- Demonstrated adaptability, time management, and multitasking skills in a dynamic work setting.
Operations Manager - Campus Café
Lee College
Baytown
10.2023 - 04.2024
- Oversaw daily operations of a high-traffic campus café, ensuring efficient service and a positive customer experience.
- Supervised and trained staff, improving team performance, communication, and service consistency.
- Managed inventory and ordering to maintain stock levels and control costs.
- Monitored sales to support budgeting and overall business decision-making.
- Ensured compliance with health, safety, and cleanliness standards while maintaining smooth operations.
- Assisted significantly in the development of the café menu, including item selection and pricing strategy.
- Designed promotional posters and supported marketing efforts by actively communicating and promoting the café to increase customer traffic and awareness.
Education
Associate of Applied Science - Business Management
Lee College
Baytown, TX05-2026
Skills
- Customer Service
- Team Collaboration
- Time Management
- Multitasking
- Inventory Management
- Promotional Design
- Staff Training
- Team Leadership
- Conflict Resolution
- Adaptability
Timeline
Barista
Dutch Bros
05.2024 - Current
Operations Manager - Campus Café
Lee College
10.2023 - 04.2024
Associate of Applied Science - Business Management
Lee College