Emilee Wiles
Kent,OH
Summary
Dynamic professional with proven expertise in espresso machine operation and exceptional customer service, honed at Biggby Coffee. Excelled in creating personalized beverages, boosting sales through attentive listening and problem-solving. Skilled in team collaboration and maintaining high satisfaction scores, demonstrating a keen ability to manage high-stress situations and improve store performance.
Overview
2
2
years of professional experience
Work History
Barista
Biggby Coffee
03.2024 - 11.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Old Navy
11.2022 - 02.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Interior Design
Kent State University
Kent, OH05-2028
Associate of Arts - Interior Design
Lakeland Community College
Willoughby, OH05-2024
Skills
- Espresso machine operation
- Display case merchandising
- Opening and closing duties
- Team collaboration
- Problem-solving
- Active listener
- Time management
- Clear communication
- Attention to detail
- Exceptional customer service
Timeline
Barista
Biggby Coffee
03.2024 - 11.2024
Sales Associate
Old Navy
11.2022 - 02.2024
Bachelor of Arts - Interior Design
Kent State University
Associate of Arts - Interior Design
Lakeland Community College
Similar Profiles
Amya HentschelAmya Hentschel
Manager at Biggby CoffeeManager at Biggby Coffee
Sofia BommaritoSofia Bommarito
Barista at Biggby CoffeeBarista at Biggby Coffee
Ciara JumpCiara Jump
Barista at Biggby CoffeeBarista at Biggby Coffee