Emileigh Roberts
Rotolo's Pizzeria
THIBODAUX,LA
7
years of professional experience
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Work History
Shift Lead/Restaurant Server
7 Years- Trained and mentored team members to enhance performance and customer satisfaction.
- Ensured compliance with health and safety regulations during food preparation and service.
- Coordinated staff schedules to maintain adequate coverage during peak hours and events.
- Resolved customer complaints promptly to maintain high standards of service excellence.
- Fostered a positive team environment, promoting collaboration and effective communication among staff.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered exceptional customer service in a high-pressure dining environment.
- Collaborated with bartenders to create innovative cocktail menu offerings.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Education
No Degree - General Studies
Skills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Work delegation
Sales proficiency
Shift leadership
Positive attitude
Problem-solving
Role modeling
Professional appearance
Interests
Documenting and sharing travel experiences.
Cooking
Enjoy participating in outdoor runs/walks for overall physical and mental well-being.
Interior Design
Timeline
Shift Lead/Restaurant Server
Rotolo's Pizzeria
08.2019 - CurrentRead More
Nicholls State University
No Degree from General Studies
Read More