Arielle Ramos
West Covina,CA
Summary
Dedicated shift lead with strong skills in customer service and conflict resolution. Proven ability to enhance guest experiences and train team members effectively.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift Lead/Restaurant Server
MoMo Paradise
Rowland Heights, CA
05.2021 - 08.2026
- Managed guest seating flow and intake, ensuring an organized dining environment during peak hours.
- Handled high-volume phone inquiries, guest orders, and POS transactions with accuracy and attention to detail.
- Trained and mentored team members on customer service standards, safety protocols, and health code compliance.
- Resolved customer concerns promptly and professionally in a fast-paced setting.
Head Hostess/Host
Wang Cho Korean BBQ
Chino, CA
10.2018 - 05.2021
- Handle waitlists, reservations, and seating arrangements to maximize daily operational flow.
- Welcomed guests, answered incoming phone calls, and provided clear information regarding dining options.
- Addressed guest inquiries and resolved issues efficiently to ensure a positive customer experience.
- Trained incoming host staff on restaurant policies, reservation systems.
Receptionist
Chloe's Purrfect Pet Spa & Daycare
Fullerton, CA
06.2017 - 05.2018
- Answered phone calls, service inquiries, and scheduled client appointments.
- Managed client intake, updated contact records, and performed data entry in the management system.
- Organize daily appointment calendars to ensure smooth daily operations.
- Communicated clearly with clients and staff to ensure specific care instructions were recorded accurately.
Education
Biology
California State University, Fullerton
Fullerton, CA05-2027
Medical Assistant
U.S. Career Institute
03-2025
Associate of Science - Biology
Mt. San Antonio College
Walnut, CA06-2019
Skills
- Customer service & Guest Relations
- Appointment Scheduling
- Phone management
- Data Entry & Record Keeping
- Leadership & Team Training
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Cash Handling & POS Systems
- Medical Terminology Knowledge
- Safety & Sanitation Compliance
Certification
- Medical Assistant Certificate - U.S Career Institute - Issued March 2025
Timeline
Shift Lead/Restaurant Server
MoMo Paradise
05.2021 - 08.2026
Head Hostess/Host
Wang Cho Korean BBQ
10.2018 - 05.2021
Receptionist
Chloe's Purrfect Pet Spa & Daycare
06.2017 - 05.2018
Biology
California State University, Fullerton
Medical Assistant
U.S. Career Institute
Associate of Science - Biology
Mt. San Antonio College