Summary
Overview
Work History
Education
Skills
Timeline
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Emili Kidd

Maysville,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer-service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Morehead State University
Morehead, KY
08.2022 - 04.2023
  • Calculated correct sponsor totals, updated accounts, and maintained detailed records for inventory management.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Attended telephone skills and program information training sessions to boost aptitude.

Service Crew Member

Dairy Queen Grill & Chill
Aberdeen, OH
09.2020 - 08.2022
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.

Education

Bachelor of Science - Psychology

Morehead State University
Morehead, KY
12.2023

Skills

  • Clerical Support
  • Online Systems
  • Providing Customer Support
  • Creative Solutions
  • Customer Service

Timeline

Call Center Representative

Morehead State University
08.2022 - 04.2023

Service Crew Member

Dairy Queen Grill & Chill
09.2020 - 08.2022

Bachelor of Science - Psychology

Morehead State University
Emili Kidd