Emili Shepard
Burleson,Tx
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
SERVER/BARISTA
Ascension Coffee
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
SERVER
Longhorn Steakhouse
01.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Assistant Manager
Chick-fil-A
01.2019 - 01.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
BBA - Finance
TEXAS TECH UNIVERSITY
Lubbock, TX01.2024
Core Curriculum -
TARRANT COUNTY COLLEGE
Fort Worth, TX01.2021
Skills
- Customer service
- Team collaboration
- Task prioritization
- Food safety
- Adaptable and flexible
- Reliability
Timeline
SERVER/BARISTA
Ascension Coffee
03.2024 - Current
SERVER
Longhorn Steakhouse
01.2023 - 03.2024
Assistant Manager
Chick-fil-A
01.2019 - 01.2021
BBA - Finance
TEXAS TECH UNIVERSITY
Core Curriculum -
TARRANT COUNTY COLLEGE
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