Emilia Glab
Gurnee,IL
Summary
I am a reliable and upbeat person successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals and grow .
Overview
1
1
year of professional experience
Work History
Sales Associate
Shirl's DriveIn
11.2023 - Current
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Tony's Fresh Market
08.2023 - 11.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong rapport with customers and created positive impression of business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Wallgreens
12.2022 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
Education
GED -
College of Lake County
Grayslake, IL01.2024
Skills
- Inventory Control
- Client Account Management
- Product Sales
- Business Development
- Promotional Support
- Payment Processing
- Excellent People Skills
- Cash Handling Accuracy
- Client Service
- Retail Store Operations
Affiliations
- Computers
Languages
Polish
Native or Bilingual
References
References available upon request.
Timeline
Sales Associate
Shirl's DriveIn
11.2023 - Current
Retail Sales Associate
Tony's Fresh Market
08.2023 - 11.2023
Cashier
Wallgreens
12.2022 - 09.2023
GED -
College of Lake County