Emilia Hicks
Centennial,CO
Summary
Driven and responsible student successful in providing fast, high-quality customer service to guests in restaurant and retail settings. Adept at managing transactions and maintaining efficient store and restaurant operations. Proven ability to work collaboratively in fast-paced settings while ensuring customer satisfaction and meeting organizational goals. Strong communication skills, a positive attitude, and a keen ability to learn and adapt quickly.
Overview
2
2
years of professional experience
Work History
Server
Wind Crest Senior Living Community
06.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
Dick's Sporting Goods, Inc
09.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted other associates and managers as needed.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Retail Associate
Plato's Closet
05.2021 - 09.2021
- Greeted customers immediately, determined their needs, and handled all transactions professionally and enthusiastically.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Arapahoe High School
2201 E Dry Creek Rd, Centennial, CO 8012205.2023
Bachelor of Science - Health And Exercise Science
Colorado State University
Fort Collins, CO05.2027
Skills
- Strong Work Ethic
- Teamwork and Collaboration
- Adaptability and Flexibility
- Transactions and Cash Handling
- POS System Operation
- Friendly and Helpful
- High Energy and Stamina
- Problem-Solving
Timeline
Server
Wind Crest Senior Living Community
06.2022 - 08.2023
Cashier
Dick's Sporting Goods, Inc
09.2021 - 11.2021
Retail Associate
Plato's Closet
05.2021 - 09.2021
High School Diploma -
Arapahoe High School
Bachelor of Science - Health And Exercise Science
Colorado State University
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