Emilia Kelley
Tallahassee,FL
Summary
Proven to excel in high-volume dining environments, I leveraged my exceptional customer service and POS operation skills at The Copper Tap Bar and Grille to enhance guest experiences and improve service efficiency. My ability to manage multiple tasks and maintain a professional appearance under pressure has consistently contributed to performance improvement and increased sales. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
The Copper Tap Bar and Grille
2024.05 - 2024.08
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Los Antojitos Restaurant
2023.05 - 2023.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Food Runner
Uncle Earnies
2022.05 - 2022.08
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Restaurant Hostess
Harpoon Harrys
2020.10 - 2021.05
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate of Arts - Business Management
Florida State University
Tallahassee, FL05.2026
Associate of Arts - Business Management
Tallahasse Community College
Tallahassee07.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- High-volume dining
- Sales expertise
- Performance Improvement
- Suggestive Selling
- Point of sale operation
- Food sales and promotion
- Bill computation
Languages
Latin
Elementary
Timeline
Server
The Copper Tap Bar and Grille
2024.05 - 2024.08
Server
Los Antojitos Restaurant
2023.05 - 2023.08
Food Runner
Uncle Earnies
2022.05 - 2022.08
Restaurant Hostess
Harpoon Harrys
2020.10 - 2021.05
Associate of Arts - Business Management
Florida State University
Associate of Arts - Business Management
Tallahasse Community College
Similar Profiles
Harper BetlachHarper Betlach
Hostess, Expo, Bar Back at Brickside Grille & Tap Bar & RestaurantHostess, Expo, Bar Back at Brickside Grille & Tap Bar & Restaurant
Jaxsen "Tully" KeyJaxsen "Tully" Key
Line Cook at Copper Mule Table & TapLine Cook at Copper Mule Table & Tap
Lauryn ComerLauryn Comer
Bartender Shift Manager at Copper Mule Table And TapBartender Shift Manager at Copper Mule Table And Tap