Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emilia Leyva

The Bronx,NY

Summary

Reliable and upbeat successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Sales Associate

TJ Max
03.2023 - Current
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of the product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, improving customer retention rates.

Sales Associate

B&H Photo Video - Electronics And Camera Store
03.2022 - 12.2022
  • Gave product knowledge while making personal recommendations
  • Worked as a team member to provide the highest level of service to customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.

Sales Associate

GAP
06.2021 - 11.2021
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
  • In stock, Arrange and Organized Merchandise
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

BRONX STUDIO FOR WRITERS AND ARTISIT
New York, NY
06.2019

Skills

  • Excellent Communication skills
  • Able to work well under pressure
  • Able to speak, write, and read in Spanish
  • Excellent Organization
  • Able to do a physical challenge
  • Payment Processing
  • Customer Needs Assessment
  • Meeting Deadlines
  • Time Management
  • Problem-Solving
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

TJ Max
03.2023 - Current

Sales Associate

B&H Photo Video - Electronics And Camera Store
03.2022 - 12.2022

Sales Associate

GAP
06.2021 - 11.2021

High School Diploma -

BRONX STUDIO FOR WRITERS AND ARTISIT

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Emilia Leyva