Emilia Loaiza
Phoenix,AZ
Summary
Organized and motivated employee looking to apply time my management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth. Expert with developed aptitude for communication, writing, multi-tasking, Bilingual and fluent in Spanish, offering solid comprehension of cultural diversity.
Overview
22
22
years of professional experience
Work History
Community CRA Loan Originator
US Bank Home Mortgage
Phoenix , AZ
03.2024 - Current
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Collaborated with non-profit to teach homebuyer classes and life skill classes.
Production Sales Manager
Prime Lending LLC
Phoenix, AZ
05.2023 - 02.2024
- Coached, developed and motivated team to achieve revenue goals to drive growth,development, and sales activities.
- Executed personal loan origination to fundings on average 3 to 10 fundings per month.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Managed pipeline for originated loans through closing and complete required management reports, Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
- Answered customer inquiries involving loan products and application status to facilitate quality customer service.
- Created and coordinated educational classes for customers and agents.
- Resolved customer complaints regarding sales and service, reviewed individual employee performance for the necessary corrective action to be taken with a set timeline to be met.
- Gave recognition to Team Members that performed well. Set up Team Building events to create stronger connections and a better work atmosphere.
- Scheduled staff work assignments, rotations and overtime.
Mortgage Sales Manager
Gateway Mortgage Group, LLC
Phoenix, AZ
03.2017 - 04.2023
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Executed personal loan production.
- Set up and coordinated educational classes for customers and agents.
- Managed pipeline for originated loans through closing and complete required management reports.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Loan Originator
Freedom Mortgage Corporation
Phoenix, AZ
12.2015 - 02.2017
- Guided clients through loan application initiation and filing.
- Monitored loan status and communicated updates with customers.
- Negotiated loan terms and conditions with customers.
- Collaborated with external contacts such as realtors and internal teammates to progress and close transactions.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
Loan Originator
US Bank Home Mortgage
Scottsdale, AZ
04.2014 - 12.2015
- Met with new clients and completed pre-qualification procedures.
- Built positive relationships with realtors to produce client referrals.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Developed and maintained relationships with local real estate agents.
- Earned a trip for highest production on mortgage closing for the branch on my region serving low to moderate income clients.
- Cross-selling
- Advised customers on bank products, services and financial planning options.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Loan Originator
Chase Bank
Phoenix, AZ
08.2005 - 03.2014
- Guided clients through loan application initiation and filing.
- Negotiated loan terms and conditions with customers.
- Met with borrowers to discuss needs and promoted financial products and services.
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
Store Secretary
Kroger / Fry's Food Store
Phoenix, AZ
04.2003 - 02.2006
- Facilitated paperwork and processing for new hires, terminations and changes to pay rates.
- Reviewed payroll processing systems to verify accuracy of salaries, benefits, garnishments, taxes and other deductions.
- Created spreadsheets in Microsoft Excel for efficient record-keeping and time reporting.
- Responded to employee issues to provide immediate resolution within 15 departments and improve retention by creating an employment recognition program.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Worked in Customer Service Department - Collected credit card and cash payments to complete transactions for customer orders, processed wire transfers, sold lottery tickets
- Worked as the Safety Coordinator ensuring the store maintained all high quality standards for employees and client safety within the store.
Education
Some College (No Degree) - Communications
Maricopa Community Colleges - Phoenix College
Phoenix, AZLeadership and Personal Development
Personal Success Institute
Phoenix, AZSkills
- Decision Making
- Detail-Oriented
- Market Trend Analysis
- Product and Service Promotion
- Problem Solving
- Customer Service
- Time Management
- Lead Generation
- Proficient in Microsoft Word, Excel, PowerPoint
National Mortgage License System
#666953 since 2005
Timeline
Community CRA Loan Originator
US Bank Home Mortgage
03.2024 - Current
Production Sales Manager
Prime Lending LLC
05.2023 - 02.2024
Mortgage Sales Manager
Gateway Mortgage Group, LLC
03.2017 - 04.2023
Loan Originator
Freedom Mortgage Corporation
12.2015 - 02.2017
Loan Originator
US Bank Home Mortgage
04.2014 - 12.2015
Loan Originator
Chase Bank
08.2005 - 03.2014
Store Secretary
Kroger / Fry's Food Store
04.2003 - 02.2006
Some College (No Degree) - Communications
Maricopa Community Colleges - Phoenix College
Leadership and Personal Development
Personal Success Institute
Similar Profiles
James NeffJames Neff
Private Wealth Mortgage Loan Officer at US Bank Home MortgagePrivate Wealth Mortgage Loan Officer at US Bank Home Mortgage
Jason WilliamsJason Williams
Senior Mortgage Banker at US Bank Home MortgageSenior Mortgage Banker at US Bank Home Mortgage
Sara WoodardSara Woodard
Mortgage Loan Processor at US Bank Home MortgageMortgage Loan Processor at US Bank Home Mortgage