Emilia Mitrzak

Played an instrumental role in the successful opening of this new fine dining establishment, part of the Jean-Georges family of restaurants.

Lead the front-of-house team, ensuring smooth operations and maintaining the high service standards expected in a luxury dining environment.

Managed seating arrangements and reservations, efficiently handling high-volume guest flow while providing personalized attention to each diner.

Trained and developed the hosting and implementing best practices to optimize guest satisfaction and team performance.

Spoke clearly and persuasively in both positive and challenging situations, responding well to questions from guests, colleagues, and management.

Coordinated special events and VIP service, working closely with the kitchen and management to deliver a seamless guest experience.

Assisted in creating an inviting and elegant atmosphere, consistently ensuring the restaurant meets its fine dining reputation.

Promoted after one year as a hostess, taking on a leadership role overseeing front‑of‑house operations.

Coordinated and managed the hosting team, ensuring exceptional service and seamless communication between staff, kitchen, and management.

Oversaw guest seating and reservations, optimizing table rotations to maximize revenue while maintaining a luxury dining experience.

Handled VIP clientele and special requests, ensuring personalized and discreet service.

Trained and mentored new hostesses, ensuring consistency in service standards and adherence to company protocols.

Assisted in resolving guest concerns and complaints, ensuring that all issues were addressed promptly and professionally.

Maintained a polished and welcoming atmosphere, enhancing the guest experience through attention to detail and impeccable service standards.

Greeted and welcomed guests with a warm and professional demeanor, ensuring a memorable first impression.

Managed reservations and guest seating, maintaining smooth communication with kitchen and floor staff to optimize service flow.

Assisted in maintaining a clean, organized, and upscale atmosphere, ensuring adherence to COVID-19 safety protocols.

Handled customer inquiries, special requests, and coordinated seating for high-profile clientele, ensuring VIP treatment.