Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AdministrativeAssistant

EMILIA ORTIZ

Chicago,IL

Summary

Highly driven individual that is successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in sales, operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Demonstrating success identifying prospects and converting leads into customers.

Overview

10
10
years of professional experience

Work History

Sales

Verizon Wireless
10.2014 - 11.2021
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with peers to improve overall store performance, sharing best practices, and offering support as needed.

Retail Sales Consultant

Sprint
06.2011 - 10.2014
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
  • Drove sales by successfully employing upselling and cross-selling strategies

Education

High School Diploma -

Thomas Kelly High School

Skills

  • Team Leadership
  • Business Leadership
  • Employee Motivation
  • Salesforce Software
  • Sales Quota Achievement
  • Goal Setting
  • Small business experience
  • Personal training and development
  • Customer Relationship Building
  • Conflict resolution techniques

Accomplishments

  • Exceeded monthly quota every month
  • Awarded Winners circle (top 20% in company) 3 years
  • Awarded top Customer experience year after year

Languages

Spanish

Timeline

Sales

Verizon Wireless
10.2014 - 11.2021

Retail Sales Consultant

Sprint
06.2011 - 10.2014

High School Diploma -

Thomas Kelly High School

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EMILIA ORTIZ