Emilia Parada
Sales
Agoura Hills,CA
Summary
Dynamic Account Executive with over 21 years of proven success in driving exceptional value and growth through strategic account management and customer success initiatives. A passionate advocate for the customer experience, fostering strong relationships that enhance satisfaction and loyalty. Expertise in solving complex challenges through innovative and analytical approaches, combined with a commitment to team development and collaboration. Highly adaptable and dedicated, consistently striving to be a valuable resource for clients and colleagues.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Hyperlocal SMB Account Executive
Toast
Agoura Hills, CA
09.2025 - Current
- Cultivated relationships with clients, ensuring high levels of satisfaction and retention.
- Drove achievement of 97% of booked SaaS in Q4, demonstrating self-sufficiency in the absence of a direct manager.
- Coordinated efforts with cross-functional teams to ensure delivery of personalized solutions aligned with client expectations.
- Conducted analysis of customer feedback to drive service improvements and foster innovation.
- Developed and implemented ae-c approaches that resulted in 48% of opportunity creation.
- Achieved 61% of booking objectives to enhance overall operational effectiveness.
SMB Account Executive
Toast
Thousand Oaks, CA
06.2022 - 09.2025
- Surpassed SaaS objectives by 198%, facilitated 99% successful go-lives, and exceeded unit quota by 170% to drive operational success.
- Demonstrated strong sales performance with 87.03% year-to-date quota achievement in first year.
- Monitored promotional progress, resulting in 102.46% achievement of target.
- Fostered long-term customer relationships to enhance loyalty and retention while onboarding new clients with Toast.
- Established a reputation as a valuable resource by maintaining a positive attitude and utilizing internal and external partnerships to assist team members.
- Implemented personalized account management strategies to boost client retention rate by 15% and foster long-term relationships.
Sales Specialist
MLC CAD Systems
Austin, TX
07.2015 - 06.2022
- Championed key OEM relationship, propelling Aerospace R&D advancements.
- Exceeded $1.2MM sales quota in 2020 by 131%, raising 2021 quota to $2MM; currently at 56% of 2021 target.
- Grew annual quota from $360K in 2018 to $2MM in 2021, with over 139% achievement in 2018 and 89% in 2019.
- Successfully expanded Arkansas territory by 20% in six months.
- Excelled in product launches, securing incentives in both 2015 and 2016.
- Achieved a 98% rating on initial monthly report, consistently maintained 90%+ performance.
- Developed tailored business plans with ROI analysis, leveraging 3D printing tech for client growth.
Sales Account Manager
H2O Hand Car Wash & Detail
Austin, TX
01.2011 - 06.2015
- Managed front desk operations, serving over {200+} visitors daily.
- Coordinated guest services for {200+} visitors daily, ensuring optimal customer satisfaction.
- Maintained office supplies inventory.
- Handled phone calls and correspondence.
Special Education Teachers Assistant
Brookings School District
Brookings, OR
01.2010 - 01.2011
Sales Associate
On Your Feet Footwear
Brookings, OR
01.2005 - 01.2010
Education
Bachelor of Arts - Communication Studies, Minor in Psychology
Texas State University
San Marcos, TX01-2015
Associate of Arts - Letters, Arts, and Sciences
Austin Community College
Austin, TX01-2013
Associate of Arts - Letters, Arts, and Sciences
Antelope Valley College
Lancaster, CA01-2009
Skills
- Strategic business development
- Customer engagement strategies
- Financial impact assessment
- Cloud-based software sales
- Effective sales strategy development
- Engaging sales presentations
- Point of sale management
- Thorough expertise in software solutions
Certification
- Sandler Essentials Certification Establish 2025
Timeline
Hyperlocal SMB Account Executive
Toast
09.2025 - Current
SMB Account Executive
Toast
06.2022 - 09.2025
Sales Specialist
MLC CAD Systems
07.2015 - 06.2022
Sales Account Manager
H2O Hand Car Wash & Detail
01.2011 - 06.2015
Special Education Teachers Assistant
Brookings School District
01.2010 - 01.2011
Sales Associate
On Your Feet Footwear
01.2005 - 01.2010
Associate of Arts - Letters, Arts, and Sciences
Austin Community College
Associate of Arts - Letters, Arts, and Sciences
Antelope Valley College
Bachelor of Arts - Communication Studies, Minor in Psychology
Texas State University