Emilia Smith
Saint Petersburg,FL
Summary
Result-driven professional with 12+ years of experience in customer service, sales, retail and administrative assistance. Possessing three certifications with phenomenal communication, organization, time management, collaboration, and multitasking skills. Achieving various awards and promotions for surpassing goals with reliability and accuracy. Recognized for a commitment to excellence and delivering results with integrity and accountability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vape Expert Sales Associate
Daddy's Smoke Shop
Saint Petersburg, FL
04.2025 - Current
- Consistently achieved top sales performance across the company, surpassing sales targets with upselling and cross selling techniques that utilize current sales and promotions
- Delivered phenomenal customer service by greeting shoppers, answering questions, and guiding them through product selections
- Built strong customer relationships by listening to needs and recommending products that aligned with preferences
- Verify customer identification to adhere to state compliance laws, policies and procedures
Marketing Director
Brick Road Olive Oil Company
Saint Petersburg, FL
02.2025 - Current
- Increase customer engagement and sales 20%, initiating customer follow ups communicating vital information regarding upcoming promotions, features and benefits of our products while maintaining updated advertisements and knowledge of new products
- Finalizing business growth opportunities through interviewing potential business partners, apply and attending local markets to network, educating customers on benefits of products and rewards systems, ensuring increased conversion rates
- Manage social media platforms, designing impactful advertisements to promote partnerships and promotions, improve customer engagement and drive company sales
Appointment Setter
Great Day Improvements: A Family of Brands
Saint Petersburg, FL
01.2024 - 01.2025
- Professionally managed high volumes of inbound and outbound calls to schedule and confirm client appointments, ensuring seamless communication and customer satisfaction
- Oversaw the enrollment process for new clients, accurately organizing and maintaining records in Excel spreadsheets and internal database systems
- Coordinated dispatching and scheduling, following up with customers to confirm appointments, entering information in database, ensuring calendar is updated
Inbound Sales Representative
Charter Communications
Largo, FL
07.2024 - 12.2024
- Achieving Tier 1 Sales placement throughout the company by augmenting the value of current promotions and benefits of services to customers through building rapport
- Led collaborative group administrative projects for new hires, achieving first place in knowledge-based competitions
- Championed presentations on a sales-driven approach during engagement activities, strengthening communication to improve service efficiency and enhance team product knowledge
Guest Services Supervisor
Live! Casino & Hotel
Hanover, MD
01.2022 - 11.2023
- Oversaw compliance management by ensuring adherence to federal, state, and local employment laws, as well as internal company policies, to reduce legal exposure and support effective employee relations
- Accurately organized employee documentation, including interviews, conducted performance reviews, Kronos timekeeping records, and administrative projects
- Supported strategic initiatives focused on career development, employee retention, and diversity and inclusion, contributing to effective succession planning and a positive employee life cycle experience
Assistant Manager
Francesca's
Annapolis, MD
08.2021 - 09.2022
- Oversaw all aspects of employee life cycle, conducting recruitment processes including interviewing, event coordination, job advertising, marketing, and regulations of the onboarding processes
- Exceeded monthly sales goals by 40% with initiatives that improved business productivity
- Cultivated strong communication by leading informative daily meetings, updating employee goals, addressing and resolving employee questions or concerns
Customer Service Associate
The Home Depot
Bethesda, MD
02.2021 - 09.2021
- Supported human resources department with scheduling, event coordination, preparation and distribution of rewards for 400+ employees
- Achieved 100% in customer service feedback surveys, resulting in various employee recognition rewards and promotion offer to Store Leader
- Mentored, coached and trained employees to accelerate education on company policies and procedures
Key Holder
Current Boutique
Bethesda, MD
10.2019 - 03.2020
- Promoted jewelry accessories, accepting jewelry appraisals, managing inventory and performing repairs, replenishment and incorporation of accessories with advertised merchandise
- Implemented process improvements to increase guest loyalty and employee retention, collaborating with management to enrich merchandise and marketing methods
- Established proper communication of vital information regarding business updates, procedures and regulations in generated daily reports
Human Resources Expert
Target
Bethesda, MD
08.2018 - 12.2019
- Conducted onboarding and recruiting processes, interviews, job offers, new hire orientations while monitoring completion and organization of required documentation
- Updated schedules and reports for 100+ employees utilizing Kronos timekeeping system to collect accurate data utilizing the usage of HRIS tracking system for 88% retention rate
- Performed employee evaluations and introduced training programs ensuring policies and procedures are executed
Welcome Team Associate
Washington Sports Club
Bethesda, MD
11.2015 - 12.2017
- Educated guest on club services with perfected welcoming speech, directing tours of the facility to persuade membership
- Elevated employee experience to improve work relationships, build morale, and increase productivity and retention
- Coordinated efficient communication between departments with organized front desk and phone operations
Member Services
YMCA
Bethesda, MD
06.2014 - 01.2016
- Retained employee and membership loyalty by creating a positive work environment
- Directed guided tours of the facilities
- Improved organization by demonstrating safe and healthy workplace procedures
Education
PSYCHOLOGY (A.A.) - undefined
Montgomery College
12.2015
HIGH SCHOOL DIPLOMA - undefined
Walter Johnson High School
Rockville, MD06.2010
Skills
- Sales expertise
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Communication proficiency
- Goal oriented
- Time management
- Employee relations and retention
- Recruiting and talent acquisition
- Microsoft Excel proficiency
- Time management skills
- Kronos experience
- Scheduling and organization
- Sourcing candidates
- Human resources management
- Interviewing techniques
- Mentoring and training
- Workday knowledge
- Employee orientation facilitation
- Training and development strategies
- Marketing acumen
- Performance management systems
- Project management capabilities
- Payroll administration skills
- Cash handling accuracy
- Conflict resolution
- Building rapport
- Order processing
- Business development
Certification
Talent and Performance Management
December 2021 to Present
Certified course completion entitled Talent and Management.
Understanding Human Resources Functions
January 2022 to Present
Certified course completion entitled Understanding the Human Resources Functions.
High Performance Organizations
February 2022 to Present
Certified course completion entitled High Performance Organizations.
Timeline
Vape Expert Sales Associate
Daddy's Smoke Shop
04.2025 - Current
Marketing Director
Brick Road Olive Oil Company
02.2025 - Current
Inbound Sales Representative
Charter Communications
07.2024 - 12.2024
Appointment Setter
Great Day Improvements: A Family of Brands
01.2024 - 01.2025
Guest Services Supervisor
Live! Casino & Hotel
01.2022 - 11.2023
Assistant Manager
Francesca's
08.2021 - 09.2022
Customer Service Associate
The Home Depot
02.2021 - 09.2021
Key Holder
Current Boutique
10.2019 - 03.2020
Human Resources Expert
Target
08.2018 - 12.2019
Welcome Team Associate
Washington Sports Club
11.2015 - 12.2017
Member Services
YMCA
06.2014 - 01.2016
PSYCHOLOGY (A.A.) - undefined
Montgomery College
HIGH SCHOOL DIPLOMA - undefined
Walter Johnson High School