Emilia Sturman
Honolulu,USA
Summary
Background includes customer service, training and cafe work in diverse environments. Adept at multitasking in fast-paced environments to meet needs and support team members
Overview
6
6
years of professional experience
Work History
Barista Trainer
Two Shades Cafe
08.2023 - Current
- Take orders, make coffeen of various kinds and other various drinks, be able to cook and make all menu items, prep food and drink and keep stations clean
- Create artwork and signs for decorating and labeling
- Learned and created new drinks and food procedures and instructed team members on how to properly create each
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Barista
BlueTree
11.2022 - 06.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized recipes for specialty coffee beverages and seasonal offerings
Barista
Sip Honolulu
09.2021 - 11.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Prepared and served coffee, espresso drinks, blended coffees and teas
Leadership Course Developer
Jane Fleishman
01.2021 - 05.2021
- Developed a course on leadership for a program called Students Against Sexual Harassment (SASH)
Animal Shelter Volunteer
Dakin Animal Shelter
05.2019 - 08.2019
- Cared for sick cats by feeding them and cleaning their cages and litter boxes and helping veterinarians as needed
House and Pet Sitter
Andrea Bacon
02.2019 - 08.2019
- Responsible for house and pet sitting while the owner was away and frequent dog walks whenever needed
Dog Walker
Mei Sun
12.2018 - 05.2019
- Responsible for walking 3 dogs daily and caring for them when the owner was away
Education
Associate of Applied Science - Math/Engineering
Hawaii Pacific University
Honolulu, HIHigh School Diploma -
Northampton High School
Northampton, MABachelor of Science - Environmental Engineering
University of Illinois At Chicago
05.2027
Skills
- Motivation
- Prioritization
- Collaboration
- Problem-solving
- Multitasking
- Verbal communication
- Customer Service
- Detail-Oriented
- Payment Processing
- Health codes understanding
- Order taking
- Complaint handling
- Coffee expertise
Timeline
Barista Trainer
Two Shades Cafe
08.2023 - Current
Barista
BlueTree
11.2022 - 06.2023
Barista
Sip Honolulu
09.2021 - 11.2022
Leadership Course Developer
Jane Fleishman
01.2021 - 05.2021
Animal Shelter Volunteer
Dakin Animal Shelter
05.2019 - 08.2019
House and Pet Sitter
Andrea Bacon
02.2019 - 08.2019
Dog Walker
Mei Sun
12.2018 - 05.2019
High School Diploma -
Northampton High School
Bachelor of Science - Environmental Engineering
University of Illinois At Chicago
Associate of Applied Science - Math/Engineering
Hawaii Pacific University
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