Emilia "Emi" Ramirez
Santa Ana,CA
Summary
Detail-oriented office professional with over four years of experience in customer service and administration. Proven ability to lead teams in resolving complex issues and ensuring accurate financial tracking, aiming to enhance operational effectiveness.
Overview
9
9
years of professional experience
Work History
Office Manager
Allure Pest Management
Rancho Santa Margarita, California
03.2023 - Current
- Compiled and submitted reports to inform management and comply with governmental regulations.
- Guided employees in resolving complex issues to enhance team collaboration.
- Resolved customer complaints or answered customers' questions.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable to maintain financial integrity.
Office Assistant
Fenn Termite and Pest Control
Buena Park, California
06.2021 - 02.2023
- Processed customer inquiries via phone and email, ensuring timely and accurate responses to enhance customer satisfaction.
- Maintained accurate records of pest control services and client information to support efficient operations and service delivery.
- Answered incoming calls professionally and directed callers to appropriate personnel, facilitating effective communication and service.
Resolution Expediter
Home Depot
Ogden, Utah
07.2017 - 10.2020
- Coordinated interdepartmental communication, enhancing issue resolution processes.
- Monitored performance metrics, providing insights on resolution efficiency.
- Assisted team members with complex issues, fostering collaborative problem-solving.
- Analyzed customer feedback and data to identify patterns or trends related to unresolved problems.
Education
High School Diploma -
Rosary Academy (High School)
Fullerton05-2015
Some College (No Degree) - Deaf Studies
California State University, Northridge
NorthridgeSkills
- Communication skills
- Customer service
- Attention to detail
- Office management
- Adaptability
- Issue resolution
- Time management
Timeline
Office Manager
Allure Pest Management
03.2023 - Current
Office Assistant
Fenn Termite and Pest Control
06.2021 - 02.2023
Resolution Expediter
Home Depot
07.2017 - 10.2020
High School Diploma -
Rosary Academy (High School)
Some College (No Degree) - Deaf Studies
California State University, Northridge