Emilie Hall
Fulton
Summary
Dynamic professional with a strong background in customer service and team leadership. Committed to enhancing customer satisfaction and fostering a positive work environment through effective training and support.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Wolak Group
Oswego, NY
07.2025 - Current
- Assisted in managing daily operations to ensure team efficiency and productivity.
- Coordinated schedules and workload distribution among team members to optimize resources.
- Supported training initiatives for new staff, enhancing onboarding experience and knowledge retention.
- Implemented inventory tracking systems to maintain accurate stock levels and reduce discrepancies.
- Assisted in developing operational procedures that improved workflow and reduced turnaround times.
- Monitored performance metrics to identify areas for improvement and support strategic planning efforts.
- Adapted quickly to changing priorities, demonstrating flexibility in high-pressure situations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Night Manager
Big M Inc.
Oswego, NY
12.2024 - 07.2025
- Oversaw nightly operations, ensuring adherence to safety protocols and company policies.
- Coordinated staff schedules to optimize coverage and maintain service quality during peak hours.
- Trained new team members on operational procedures, fostering a collaborative work environment.
- Resolved customer complaints efficiently, enhancing guest satisfaction and loyalty to the brand.
- Implemented nightly checklists to streamline workflows and improve task completion rates among staff.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Shift Leader
Wolak Group
Oswego, NY
10.2021 - 09.2023
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on best practices for customer service excellence.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Coordinated shift schedules to optimize workforce coverage and meet operational demands.
- Resolved customer complaints effectively, maintaining high satisfaction ratings.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Implemented safety protocols, fostering a culture of workplace safety among staff.
- Collaborated with management to develop strategies for increasing sales and productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Assistant Manager
Maurices
Oswego, NY
03.2020 - 10.2021
- Facilitated communication between departments to ensure alignment on project goals and timelines.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Assistant Store Manager
Big Lots
Oswego, NY
10.2017 - 12.2019
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and sales techniques.
- Managed inventory control processes to minimize stock discrepancies and optimize availability.
- Implemented promotional displays and merchandising strategies to enhance product visibility.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Developed training programs for new hires, improving onboarding efficiency and team performance.
- Collaborated with upper management to execute initiatives aimed at increasing store profitability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Merchandising Manager
Wet Seal
Albany, NY
02.2016 - 10.2017
- Collaborated with cross-functional teams to develop promotional strategies that enhanced brand visibility.
- Led training sessions for junior staff on merchandising best practices and visual presentation techniques.
- Developed and implemented inventory management processes that improved stock accuracy and reduced excess inventory.
- Reviewed sales performance data to refine pricing strategies and maximize profit margins across product lines.
- Established guidelines for visual merchandising displays, enhancing overall customer shopping experience in-store.
- Streamlined purchasing processes, reducing lead times and minimizing supply chain disruptions.
- Mentored junior staff members on best practices in visual merchandising techniques, fostering a culture of continuous learning within the team.
- Implemented effective loss prevention strategies to minimize risk of shrinkage, maintaining a secure and profitable store environment.
- Increased sales by effectively managing merchandise presentations and promotional strategies.
- Monitored inventory levels closely to avoid overstock situations or missed sales opportunities due to stockouts.
- Enhanced product visibility by designing creative in-store displays, leading to a boost in customer traffic.
Key Holder Supervisor
Justice Tween Brands
Albany, NY
09.2013 - 02.2016
- Supervised team operations, ensuring adherence to company policies and standards.
- Managed cash register operations, maintaining accuracy during transactions and balancing daily sales.
- Trained and mentored new staff on customer service protocols and store responsibilities.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Opened inventory boxes and restocked shelves.
Education
Associate of Arts - Psychology
Cayuga Community College
Fulton, NY05.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Conflict resolution
- Retail operations
- Team building
- Operations management
- Recruiting and interviewing
- Policy enforcement
Timeline
Assistant Manager
Wolak Group
07.2025 - Current
Night Manager
Big M Inc.
12.2024 - 07.2025
Shift Leader
Wolak Group
10.2021 - 09.2023
Assistant Manager
Maurices
03.2020 - 10.2021
Assistant Store Manager
Big Lots
10.2017 - 12.2019
Assistant Merchandising Manager
Wet Seal
02.2016 - 10.2017
Key Holder Supervisor
Justice Tween Brands
09.2013 - 02.2016
Associate of Arts - Psychology
Cayuga Community College