Emilie Kinsley
Canton,OH
Summary
Dynamic customer service professional with a proven track record at H-P Products Inc, adept at conflict resolution and building strong client relationships. Recognized for attention to detail and effective communication, consistently delivering empathetic solutions that enhance customer satisfaction and loyalty. Skilled in managing high-pressure situations while maintaining accuracy in order processing.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
H-P Products Inc
Louisville, OH
02.2020 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy and an action plan, resulting in satisfied customers.
- Built strong relationships with existing and new clients by being willing to help and research to find answers to their inquiries.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Entered 25-30 quotes along with 25-30 orders daily while responding to 80 emails at minimum. Everything is self checked for accuracy to ensure there are no discrepancies or errors.
- Maintained detailed records of emails, phone calls, and customer interactions, ensuring proper follow-up and resolution of issues.
Collections Agent
Synchrony
Canton, OH
07.2015 - 02.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Maintained a high volume of 80-100 calls per day and met demands of busy and productive group.
Education
High School Diploma -
Louisville High School
Louisville, OH05.2010
Skills
- Self motivated
- Attention to detail
- Ability to multitask
- Customer service
- Customer relationship management
- Conflict resolution
- Active listening
- Effective communication
- Time management
- Critical thinking
- Work experience with Microsoft Office and Google Suite
Timeline
Customer Service Representative
H-P Products Inc
02.2020 - 04.2025
Collections Agent
Synchrony
07.2015 - 02.2020
High School Diploma -
Louisville High School