Emilie Robbins
Rochester Regional Health System
Webster,NY
2
Languages
6
years of professional experience
Criminal justice graduate with a strong foundation in sociology and a comprehensive understanding of criminal justice and law. Expertise in leveraging sociological insights to improve law enforcement practices and enhance community engagement. Proven ability to collaborate effectively within teams to achieve organizational goals, supported by experience in healthcare administration that emphasizes patient interaction and support. Heavy experience with workers' compensation, no-fault claims, and various insurance benefits contributes to a well-rounded approach to problem-solving in diverse environments.
Work History
Access Associate
1 Year 6 Months- Insurance benefits, worker’s compensation, Acquired knowledge of no fault insurance procedures and regulations.
- Facilitated patient registration by collecting and verifying demographic and insurance information, ensuring compliance and accuracy.
- Coordinated appointment scheduling using electronic health record system, improving patient flow and effective resource allocation.
- Resolved patient inquiries and concerns, contributing to enhanced patient experience and satisfaction.
Substitute Teacher
1 Year 3 Months- Deliver engaging lessons across entire curriculum [to grades K-12], with an average classroom count of [22]
- Modified lesson plans to suit individual student learning styles to students' unique learning needs
- Maintained classroom discipline and fostered a positive learning environment.
- Collaborated with teachers to ensure continuity of education during absences.
Event Manager/Union Manager
1 Year 7 Months- Performed data entry tasks accurately
- Coordinated meetings with diverse campus groups to facilitate collaboration and engagement
- Answered phone calls and managed room operations in student union to ensure smooth functioning and support for events
Customer Service Associate
3 Months- Assisted over 80 customers daily in locating products and finalizing sales transactions
- Resolved customer complaints effectively, improving overall service quality and retention rates.
Education
Bachelor's Degree - Criminal Justice
- Minored in Sociology
- Was on the club lacrosse team
- Worked on campus
- Made Dean's List
High School Diploma
- Three sport athlete
- High Honor Roll
- Scholar Athlete
- Spanish Club
- Advanced Regents Diploma
Skills
Healthcare
HIPAA compliance
Healthcare Regulations
Claims Processing
Insurance verification
Customer Service
Customer satisfaction
Organization management
Problem-solving
Team collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Access Associate
Rochester Regional Health System
02.2025 - CurrentRead More
Substitute Teacher
Carthage Senior High School
10.2023 - 01.2025Read More
Event Manager/Union Manager
SUNY Brockport
10.2021 - 05.2023Read More
Customer Service Associate
Walgreens
08.2020 - 11.2020Read More
Carthage Central Senior High School
High School Diploma
Read More
SUNY Brockport
Bachelor's Degree from Criminal Justice
Read More