Emilie Zamarripa
Ballwin,MO
Summary
Dynamic server with extensive experience in different restaurants and hospitality settings excelling in customer service and conflict resolution. Proven ability to enhance guest experiences through menu recommendations and efficient dining area maintenance. Recognized for training new staff and fostering a collaborative team environment, ensuring high-quality service in both fast-paced and more relaxed settings.
Overview
9
9
years of professional experience
Work History
Server
Forest Hills Country Club
Chesterfield, Missouri
04.2024 - Current
- Took orders from members accurately and in a timely manner.
- Accommodate member needs.
- Prepared checks, itemizing total meal costs and taxes.
- Recommended food and drink options to optimize member satisfaction.
- Built relationships with members and was friendly and personable.
Bayhost/Server
TopGolf
Chesterfield, Missouri
05.2022 - 02.2025
- Took food and drink orders for guests.
- Greeted guests to promote positive, memorable experiences.
- Answered guests questions regarding menu and game experience.
- Processed payment transactions using a cash register or point-of-sale terminal.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
Server
Dogwood Social House
Cape Girardeau, Missouri
10.2020 - 03.2021
- Took orders from guests accurately and in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Buffalo Wild Wings
Ballwin, Missouri
01.2016 - 01.2020
- Took orders from guests accurately and in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
Education
Some College (No Degree) - Psychology
Southeast Missouri State University
Cape Girardeau, MOSkills
- Customer service
- Conflict resolution
- Dining area maintenance
- Menu item recommendation
- Server training
- Exceptional customer service
- Team member support
- Professional appearance
- Responsible beverage service
- High volume dining
- Guest engagement
Timeline
Server
Forest Hills Country Club
04.2024 - Current
Bayhost/Server
TopGolf
05.2022 - 02.2025
Server
Dogwood Social House
10.2020 - 03.2021
Server
Buffalo Wild Wings
01.2016 - 01.2020
Some College (No Degree) - Psychology
Southeast Missouri State University