Summary
Overview
Work History
Education
Skills
Timeline
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Emilija Kostova

Fort Lauderdale

Summary

I'm a very positive, communicative, and flexible person. Always want to prove and improve myself. Dedicated and customer-focused waitresses with years of experience. Skilled in providing exceptional service, a great team worker, and ensuring a pleasant dining experience for guests. Adept at multitasking, handling cash and card transactions, and maintaining a clean and organized workspace. Strong communication and problem-solving skills, with a friendly and professional demeanor. Committed to delivering high-quality service and enhancing customer satisfaction

Overview

12
12
years of professional experience

Work History

Restaurant Waiter

Serafina Waterfront Italian
09.2022 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Process payments and maintain accurate transaction records
  • Upselling & Promoting specials- recommend specials, signature dishes, and premium beverages to enhance sales

Asst Manager

Celebrity Cruise Line
09.2018 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Training and coaching the employees
  • Organizing the team based on individual skills
  • Handle customer inquiries and complaints, and ensure a positive guest experience

Reastaurant Operation Coordinator/Restaurant Hostess

Celebrity Cruise Line
01.2016 - 08.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Handling customer concerns- address guest complaints or escalate them to management for resolution
  • Promoting specials & events- inform guests about special promotions, menu changes, or upcoming events

Fine Dining Waitress

Celebrity Cruise Line
06.2013 - 12.2016
  • Providing exceptional guest service- deliver high-end, personalized service to ensure a memorable dining experience
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Handling special requests
  • Wine and beverage service- suggest and serve wines and other beverages following the dining protocols
  • Menu knowledge & recommendations- have an in-depth understanding of the menu, ingredients, preparation methods, and wine pairings to guide guests effectively

Education

Associate of Science - Informatics Technology, Programing

University of St. Kliment Ohridski
Macedonia
05-2013

Skills

  • Customer service
  • Money handling
  • Data entry
  • Strong multitasking
  • Team leadership
  • Relationship building
  • Customer relations
  • Team motivation

Timeline

Restaurant Waiter

Serafina Waterfront Italian
09.2022 - Current

Asst Manager

Celebrity Cruise Line
09.2018 - 07.2021

Reastaurant Operation Coordinator/Restaurant Hostess

Celebrity Cruise Line
01.2016 - 08.2018

Fine Dining Waitress

Celebrity Cruise Line
06.2013 - 12.2016

Associate of Science - Informatics Technology, Programing

University of St. Kliment Ohridski

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Emilija Kostova