Emilio Hernandez
Chandler,United States
Summary
I've worked in customer service management, food service, and professional painting. I've led shifts, trained staff, and handled customer situations calmly and with a practical mindset. Known for clear communication, dependable work ethic, and a focus on smooth, efficient shift operations.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Bashas'
Chandler, AZ
07.2025 - 10.2026
- Resolved customer concerns, processed refunds, and handled escalations with professionalism and accuracy.
- Led front-end customer service operations, ensuring prompt issue resolution and consistent store standards.
- Trained and coached cashiers and courtesy clerks on service procedures, POS use, and customer recovery.
- Monitored scheduling, breaks, and coverage to maintain efficient service desk and checkout flow.
- Coordinated with store leadership to improve service quality, communication, and team accountability.
- Reviewed daily operations for compliance with company policies, cash handling, and loss prevention practices.
- Maintained service desk organization, transaction accuracy, and readiness for peak traffic periods.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Deli Associate
Bashas' Grocery
08.2024 - 12.2024
- Prepared and served deli items while providing exceptional customer service. This position involved assisting customers with their selections, ensuring food safety, and maintaining cleanliness in the deli area. The role also required effective communication and a friendly demeanor to enhance the customer experience.
- Ensured freshness and quality of deli products through careful preparation and presentation.
- Responded to customer inquiries about products and made recommendations to enhance their experience.
- Maintained clean and organized deli counter, creating a welcoming environment for customers.
- Supervised deli case rotation, maintaining fresh prepared foods and consistent product presentation.
- Trained new associates on slicer safety, sanitation procedures, and portioning standards.
Painter Apprentice
One Source Painting LLC
Yuma, AZ
07.2022 - 01.2024
- Engaged as a Painter Apprentice at One Source Painting LLC, responsibilities included assisting seasoned painters in various painting projects. This role involved preparing surfaces, applying paints, and ensuring high-quality finishes. Collaboration with the team was essential to complete projects on time and according to specifications, while adhering to safety protocols.
- Executed extensive painting projects for residential and commercial properties
- Consistently receive positive feedback from customers resulting in 95% post projects, resulting in customer retention and referrals for the company
- Oversaw inventory of paints and materials for projects to minimize waste
- Kept work truck and job sites clean and organized for safety and efficiency
- Prepped surfaces by sanding, scraping, patching, and masking for smooth, paint-ready finishes.
- Applied primer and coatings with brushes, rollers, and sprayers for consistent coverage.
Line Cook
Mariscos Mar Azul
03.2019 - 05.2021
- Cooked seafood dishes at Mariscos Mar Azul while maintaining high standards of quality and presentation.
- Prepared a variety of seafood dishes, ensuring flavor and presentation met restaurant standards.
- Collaborated with kitchen staff to streamline workflow during peak service periods.
- Operated grills, fryers, and sauté stations while maintaining strong food quality standards.
Skills
- Customer service
- Communication Skills
- Adaptability
- Team Leadership
- Leadership
- Conflict resolution
- Team collaboration
- Customer satisfaction
- Customer engagement
- Team coordination
- Customer focused
Timeline
Customer Service Manager
Bashas'
07.2025 - 10.2026
Deli Associate
Bashas' Grocery
08.2024 - 12.2024
Painter Apprentice
One Source Painting LLC
07.2022 - 01.2024
Line Cook
Mariscos Mar Azul
03.2019 - 05.2021