Emilio Lucero
Los Lunas,NM
Summary
Dedicated professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, with effective communication skills. Eager to contribute to a dynamic team and a supportive organization. Experienced individual in multiple categories.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Fed Ex Ground
Albuquerque, NM
07.2021 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Utilized GPS and maps for efficient route planning.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Banking Customer Service Representative
USAA Federal Savings Bank
Albuquerque, NM
03.2018 - 05.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Car Detail Manager
Rain Tunnel Car Spa
Albuquerque, NM
01.2014 - 06.2017
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Removed minor flaws in refinish using sanding and buffing.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided ongoing coaching and feedback to staff members on their performance in order to improve productivity levels.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
Education
High School Diploma -
Gilbert L Sena Charter High School
69 Hotel Cir NE Albuquerque NM 8712305-2016
Skills
- Delivery logging
- Package scanning
- Map reading and navigation skills
- Customer service
- Heavy lifting
- Documentation and reporting
- Time management skills
- Quality assurance
- Multitasking and organization
- Logistics
- Planning skills
Timeline
Delivery Driver
Fed Ex Ground
07.2021 - Current
Banking Customer Service Representative
USAA Federal Savings Bank
03.2018 - 05.2020
Car Detail Manager
Rain Tunnel Car Spa
01.2014 - 06.2017
High School Diploma -
Gilbert L Sena Charter High School
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