Emilio Velazquez-Casias
Gilbert,AZ
Summary
Dynamic Lead Account Manager with a proven track record in client relationship building, budget management, and project oversight. Consistently achieved high client satisfaction and retention through effective contract negotiation and conflict resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Account Manager
Kanso Software
Denver, Colorado
07.2021 - Current
- Led client relationships to ensure satisfaction and retention across diverse accounts.
- Developed account strategies to align services with client objectives and expectations.
- Managed project timelines and budgets to ensure timely delivery of software products.
- Trained junior account managers on best practices for client engagement and support.
- Oversaw contract negotiations to secure favorable terms for Kanso Software's services.
- Facilitated regular meetings with clients to review progress and gather feedback.
- Resolved any conflicts or disputes between customers and the company in a timely manner.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Assistant General Manager
Marczyk fine foods
Denver, Colorado
05.2016 - 07.2018
- Coordinated daily operations and staff schedules for smooth store functionality.
- Managed inventory levels to ensure product availability and freshness.
- Assisted in training new employees on store policies and customer service standards.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Participated in team meetings to discuss strategies for enhancing store performance.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
Cashier
Marczyk fine foods
Denver, Colorado
05.2012 - 05.2016
- Processed customer transactions quickly and accurately at busy retail location.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to handle peak hours smoothly.
- Trained new hires on register operation and customer service standards.
Education
Bachelor of Science - Physics
Metropolitan State University of Denver
Denver, CO05-2017
Skills
- Account management
- Client relationship building
- Contract negotiation
- Budget management
- Project management
- Customer satisfaction
- Upselling strategies
- Data analysis
- Revenue generation
- Upselling
- Salesforce CRM
Certification
- Scrum Certification
- AWS Cloud Practitioner Certification
Timeline
Lead Account Manager
Kanso Software
07.2021 - Current
Assistant General Manager
Marczyk fine foods
05.2016 - 07.2018
Cashier
Marczyk fine foods
05.2012 - 05.2016
Bachelor of Science - Physics
Metropolitan State University of Denver
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