Emilio R. Najera Torres
Vancouver,WA
Summary
Customer-focused professional with successful 9-year career in customer service industry. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Manager
Nuestra Cocina Restaurant
Portland, OR
09.2018 - Current
- Host manager.
- Scheduling.
- Serving.
- Greeted guests and provided excellent customer service.
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Assigned tasks to staff members in the dining area.
Delivery Driver
Postmates
Portland, OR
05.2020 - 08.2020
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
Manager
Orange Julius
Portland, OR
03.2015 - 04.2020
- Shift leader.
- Customer service.
- Banking.
- Inventory.
- Scheduling.
Education
High School Diploma -
Benson Polytechnic High School
Portland, OR06-2017
Some College (No Degree) - Business Administration And Management
Portland Community College
Portland, ORSkills
- Problem-Solving
- Adaptability
- Time management abilities
- Teamwork and collaboration
- Goal Setting
- Bilingual: English/Spanish
- Technology
- Customer service
Timeline
Delivery Driver
Postmates
05.2020 - 08.2020
Manager
Nuestra Cocina Restaurant
09.2018 - Current
Manager
Orange Julius
03.2015 - 04.2020
High School Diploma -
Benson Polytechnic High School
Some College (No Degree) - Business Administration And Management
Portland Community College
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