Emilly Carrillo Garcia
Clifton,NJ
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Guest Services Representative
American Dream
04.2022 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
DSW Shoe Warehouse
09.2021 - 02.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Associate
The Children's Place
10.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained records related to sales, returns and inventory availability.
Education
High School Diploma -
Clifton High School
Clifton, NJ06.2021
Skills
- Customer Service and Assistance
- Understanding Customer Needs
- Telephone Management
- POS Systems and Ordering Platforms
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Happy and outgoing personality
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Representative
American Dream
04.2022 - 08.2023
Sales Associate
DSW Shoe Warehouse
09.2021 - 02.2022
Sales Associate
The Children's Place
10.2020 - 11.2021
High School Diploma -
Clifton High School
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