Rolando González
Laredo,TX
Summary
Customer service and event operations professional with extensive experience in enhancing visitor experiences and ensuring safety standards. Bilingual in English and Spanish, recognized for effective communication and conflict resolution skills. Proven ability to coordinate teams for smooth operations and achieve high customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Guest Services Representative
Sames Auto Arena
09.2017 - 10.2018
- Provided information and assistance on arena events, operations, policies, and procedures to ensure visitor satisfaction.
- Welcomed visitors, assessed purpose of visit, and directed to appropriate personnel for assistance.
- Receive and screen telephone calls and visitors in a professional manner.
- Monitor visitor access and issue visitor passes.
- Managed radio dispatch communications to facilitate smooth operations and enhance visitor experience.
- Provide administrative and clerical support to various departments.
- Receive, sort, date-stamp, and distribute incoming mail and deliveries.
- Maintain appointment calendars and staff schedules.
- Assist Human Resources with clerical and project-based assignments.
- Track staff movements throughout the facility and relay messages as necessary.
Crowd Control Officer
Sames Auto Arena
07.2014 - 09.2017
- Ensure the safety of guests, performers, promoters, and staff.
- Enforced facility and event policies and procedures to maintain a secure environment.
- Maintain security in restricted areas and seating sections.
- Conducted visual inspections of guests and belongings to ensure safety and compliance with regulations.
- Managed and resolved guest concerns effectively and escalated issues to supervisors.
- Responded to guest inquiries regarding events and facility operations to enhance overall guest experience.
Supervisor
Sames Auto Arena
06.2015 - 05.2025
- Managed event-related issues, delivering effective solutions to operational challenges.
- Coordinated staff assignments to ensure optimal coverage of priority positions during events.
- Supported Front of House management in executing seamless event operations.
- Communicated event-specific information and procedures to team members.
Security Officer
Sames Auto Arena
12.2015 - 12.2020
- Conducted routine security patrols to ensure safety and deter unauthorized access.
- Secured building access before and after events to protect assets and personnel.
- Maintained facility security during events and non-event hours to safeguard property and ensure guest safety.
- Implemented building lockdown protocols.
- Operated lighting systems to support event needs. for event and non-event operations.
- Receive and sign for deliveries and packages.
Parking Attendant
Sames Auto Arena
01.2015 - 09.2017
- Assisted guests in locating parking spaces, including ADA-accessible spots, enhancing guest experience.
- Directed vehicle traffic and parking operations to optimize flow and reduce congestion.
- Monitored VIP parking areas and controlled access, ensuring exclusive service for high-profile guests.
- Ensured safety by securing parking lots to manage capacity limits.
- Prevented unauthorized distribution of promotional materials.
Traffic Assistant
Carrel Forwarding
07.2016 - Current
- Recommended shipping solutions that minimized costs and reduced environmental impacts.
- Selected shipment routes, based on the nature of goods shipped, transit times, or security needs.
- Completed shipping documentation, including bills of lading, packing lists, dock receipts, and certificates of origin, ensuring compliance and accuracy.
- Record shipments data, such as weight, charges, space availability, damages, and discrepancies for reporting, accounting, or recordkeeping purposes.
- Calculated weight, volume, or cost of goods to be moved.
- Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- Keep records of goods dispatched or received.
- Pay or arrange for payment of freight or insurance fees or other charges.
- Prepare invoices or cost quotations for freight transportation.
- Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.
- Verify adherence of documentation to customs, insurance, or regulatory requirements.
- Clear goods through customs, arranging for applicable duties and taxes.
- Processed customs documentation, ensuring adherence to regulatory requirements and facilitating smooth customs clearance.
- Make arrangements with customs brokers to facilitate the passage of goods through customs.
- Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
- Provide detailed port information to importers or exporters.
Education
High School Diploma -
Dr. Leo G. Cigarroa High School
Laredo, Texas01-2013
Coursework toward Degree -
University of Texas Rio Grande Valley
Edinburg, TexasCoursework toward Degree -
Laredo College
Laredo, TexasSkills
- Customer service
- Event management
- Event coordination
- Visitor management
- Visitor engagement
- Guest safety strategies
- Administrative assistance
- Microsoft Office proficiency
- Bilingual communication
- Problem solving
- Team leadership
- Conflict resolution
Certification
CONSTRUCTION SAFETY - OSHA
LANGUAGES
English, Spanish
VOLUNTEER
Knights of Columbus, Saint Vincent de Paul – Usher
Timeline
Guest Services Representative
Sames Auto Arena
09.2017 - 10.2018
Traffic Assistant
Carrel Forwarding
07.2016 - Current
Security Officer
Sames Auto Arena
12.2015 - 12.2020
Supervisor
Sames Auto Arena
06.2015 - 05.2025
Parking Attendant
Sames Auto Arena
01.2015 - 09.2017
Crowd Control Officer
Sames Auto Arena
07.2014 - 09.2017
High School Diploma -
Dr. Leo G. Cigarroa High School
Coursework toward Degree -
University of Texas Rio Grande Valley
Coursework toward Degree -
Laredo College