Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hart

Bangor,ME

Summary

Accomplished AR Resolution Specialist with a proven track record at Optum, enhancing customer satisfaction and service quality through innovative solutions and effective team collaboration. Skilled in HIPAA compliance and customer service, demonstrated by streamlining resolution processes and mentoring teams for increased productivity.

Overview

8
8
years of professional experience

Work History

AR Resolution Specialist

Optum
11.2021 - Current
  • Resolved customer issues by identifying root causes and implementing effective solutions.
  • Improved customer satisfaction through timely resolution of complaints and queries.
  • Enhanced service quality by collaborating with team members to develop new strategies.
  • Coordinated with different departments to streamline resolution processes.
  • Managed high-volume inquiries, ensuring prompt and accurate responses.

Receptionist

Bear Brook Kennels
12.2019 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Head Cashier

Home Depot
03.2017 - 11.2019
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Education

Associate of Arts - Career Studies

Eastern Maine Community College
Bangor, ME
12-2024

Skills

  • HIPAA compliance
  • Customer service
  • Insurance verification
  • Payment collection
  • Medical terminology
  • Office administration

Timeline

AR Resolution Specialist

Optum
11.2021 - Current

Receptionist

Bear Brook Kennels
12.2019 - 10.2021

Head Cashier

Home Depot
03.2017 - 11.2019

Associate of Arts - Career Studies

Eastern Maine Community College

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Emily Hart