Emily A. Adams

Achieved seamless patient registration through effective verification of insurance eligibility and benefits. Streamlined copay collection and enhanced patient financial responsibility management by facilitating payment arrangements. Connected uninsured or underinsured patients with available assistance programs HPE, improving access to care. Maintained compliance with hospital policies and privacy regulations through precise patient registration documentation. Enhanced patient satisfaction by effectively addressing concerns and resolving issues in a high-pressure environment. Collaborated with clinical staff to optimize patient care coordination and maintained thorough records. Contributed to efficient department workflow by managing admissions and emergency department operations alongside administrative tasks.

• Receive and sort clinical lab specimens. Scan, data entry or specimens and patient information. Aliquot specimens, prepare shipments, Trouble shoot specimen related errors, maintain a clean room work environment, follow standard operating procedures to ensure safety and quality standards.

• Customer service, registration, appointment scheduling, insurance verification, multi-line incoming and outgoing customer calls, securing authorizations, checking in/out patients, copay/deductible collection, daily deposits, faxing, document linking into Media, ensuring all Staff Message and MyChart messages are complete in a timely manner.

• Supervisor of Front Office Staff, performed Bi-weekly meetings, obtained Authorizations for office visits and medical procedures, Insurance verification, scheduling appointments, customer service, multi-line incoming and outgoing calls, collection of copay/deductibles, daily deposits, document linking, registration, faxing, check in/out patients, order inventory, sales, and train all new hires.

• Administrative tasks using multi-line phones, answering incoming calls, email/fax RX forms, photocopying collateral, document linking, tracing eyewear equipment, scanning inventory, data entry of RX orders, mail distribution. Assisted in the Laboratory and shipping department.

• Ensured all job sites/venues filled with proper security personnel. Assistant Manager: Management Support. Ensure smooth operations by supporting an executive team of 30 office employees. Investigated and analyzed client complaints to identify and resolve issues. Conducted weekly staff meetings and bi-weekly orientation/training of new hires. Managed weekly schedules of 100 + field employees. Payroll, prepared and entered data into a cumulative payroll document. Also, assisted in Human Resources and Reception Departments.

• Administrative tasks answering multi-line incoming billing calls and transferred to the proper Biller/Department, E-mail, fax reports to Medical Facilities and Insurance companies, photocopied collateral, worked in the mailroom using postage machine, mail distribution, money handling, hand delivered important documents to various Medical Facilities, Banks and Post Office. Retrieved and re-filed into patient charts in proper sequence to maintain organization. Medical Collector tasks included contacting patients and Insurance companies for unpaid claims. Data entry of patient’s insurance and demographic information.