Emily Adair
Provo,UT
Summary
Results-driven Department Manager with strong expertise in customer service and staff management and 13 years of management experience. Proven ability to enhance operations and improve customer satisfaction through effective training and problem-solving.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Department Manager
Days Market
09.2024 - Current
- Managed daily operations to ensure optimal stock levels and product availability.
- Trained and supported team members on store procedures and customer service excellence.
- Oversaw inventory management processes, reducing discrepancies through accurate tracking.
- Implemented promotional displays and merchandising strategies to enhance product visibility.
- Conducted regular audits of sales data to identify trends and improve performance.
- Developed staff schedules to align with peak business hours for improved efficiency.
Department Manager
Days Market
08.2020 - 05.2022
- Coordinated with suppliers to maintain timely deliveries and address quality issues.
- Resolved customer complaints swiftly, enhancing overall satisfaction rates.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
General Manager
Jamba Juice
05.2017 - 05.2020
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented staff training programs to enhance service quality and efficiency.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Blaze Pizza
08.2016 - 05.2017
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enhanced operational workflows through process optimization, improving overall team productivity and performance.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed inventory control processes, resulting in reduced waste and improved cost management.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
Education
High School Diploma -
Timpview High School
Provo, UT05-2011
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Decision-making
- Customer engagement
- Goals and performance
- Retail management
- Staff development
- Loss prevention
Certification
Serv-Safe Certification
Timeline
Department Manager
Days Market
09.2024 - Current
Department Manager
Days Market
08.2020 - 05.2022
General Manager
Jamba Juice
05.2017 - 05.2020
General Manager
Blaze Pizza
08.2016 - 05.2017
High School Diploma -
Timpview High School