Emily Aksamit
Boca Raton,FL
Summary
Dynamic customer service professional with a proven track record at Allstate Corp, excelling in complaint resolution and critical thinking. Adept at processing claims and enhancing customer satisfaction through effective de-escalation techniques. Committed to delivering results and improving service delivery in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ferrellgas
02.2026 - Current
- Assisted customers with inquiries, ensuring resolution of issues and satisfaction.
- Processed service requests efficiently, utilizing CRM software to track interactions.
- Maintained accurate records of customer transactions and feedback for quality assurance.
- Collaborated with team members to streamline processes and enhance service delivery.
- Addressed escalated customer concerns, providing effective solutions in a timely manner.
Sales Associate
Port Angeles Baby Store
03.2025 - 08.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized inventory displays to promote product visibility.
- Responded to customer inquiries, providing accurate product information.
Customer Service Representative
Allstate Corp
12.2020 - 09.2022
- Assisted customers with policy inquiries, providing accurate information and support.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed claims accurately, adhering to company guidelines and timelines.
- Collaborated with team members to streamline communication and improve service delivery.
- Educated clients on coverage options, enhancing understanding of policy benefits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills
- Critical thinking
- Data entry
- Complaint handling
- Complaint resolution
- Payment processing
- Documentation
- De-escalation techniques
- Filing
Timeline
Customer Service Representative
Ferrellgas
02.2026 - Current
Sales Associate
Port Angeles Baby Store
03.2025 - 08.2025
Customer Service Representative
Allstate Corp
12.2020 - 09.2022