Summary
Overview
Work History
Education
Skills
Timeline
Server

Emily Aldrich

Erie ,PA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to enhance guest engagement and satisfaction through efficient service and effective team collaboration. Experienced in cash handling and training new hires, contributing to a positive dining experience and operational excellence.

Overview

4
4
years of professional experience

Work History

Server

Applebees
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Crew Member

Wendys
04.2022 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted other team members to achieve goals.

Team Members

Country Fair
12.2021 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Hostess

Longhorn Steakhouse
08.2021 - 01.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Corey High School
534 E Pleasant St
06.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Team collaboration

Timeline

Server

Applebees
08.2022 - Current

Crew Member

Wendys
04.2022 - 08.2022

Team Members

Country Fair
12.2021 - 04.2022

Hostess

Longhorn Steakhouse
08.2021 - 01.2022

Corey High School

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Emily Aldrich