Emily Allen
Clyde,NC
Summary
Accomplished Insurance Verification Specialist at the Department of Veterans Affairs, adept in electronic medical records and analytical thinking. Enhanced team performance by training staff and streamlining workflows, improving efficiency by 20%. Recognized for attention to detail and problem-solving skills, ensuring compliance with HIPAA regulations and accurate insurance verification.
Diligent with solid background in insurance verification and proven track record of ensuring accurate and efficient processing of patient information. Successfully identified discrepancies and facilitated resolutions to improve workflow and reduce claim denials. Demonstrated expertise in communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Insurance Verification Specialist
Department of Veterans Affairs - Office of Finance
07.2021 - Current
- Conducted thorough insurance verifications to ensure timely processing of veteran claims.
- Collaborated with healthcare providers to obtain necessary documentation for claims approval.
- Utilized electronic health record systems to track and manage patient insurance information efficiently.
- Analyzed denials and discrepancies in claims, implementing corrective measures for future submissions.
- Trained new staff on verification processes and best practices, enhancing team performance and accuracy.
- Streamlined workflows by identifying bottlenecks in the verification process, resulting in improved efficiency.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Certified Nursing Assistant Aide
Department of Veterans Affairs
10.2018 - 06.2021
- Provided compassionate care to veterans, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene and mobility, fostering independence among residents.
- Monitored vital signs and reported changes to nursing staff, enhancing patient safety.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, reducing risk of cross-contamination in healthcare settings.
- Advocated for patient needs and preferences, promoting a person-centered approach to care.
- Managed patient documentation accurately, ensuring compliance with regulatory standards and improving record-keeping efficiency.
Certified Nursing Assistant
Mission Hospital
09.2013 - 09.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Educated patients on health management techniques to promote recovery and well-being.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
- Maintained accurate patient records in compliance with healthcare regulations and standards.
- Trained new staff on best practices in patient care and hospital protocols to enhance team performance.
- Implemented safety protocols that reduced incidents and improved overall patient satisfaction scores.
- Advocated for patient needs, facilitating communication between healthcare providers and families for optimal care outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Associate of Applied Science - Health Information Technology
Southwestern Community College
Sylva, NC05-2017
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Electronic medical records
- Skilled in [software]
- Medical terminology
- Document management
- Data security and confidentiality
- Documentation and correspondence
- Accuracy and precision
- Analytical thinking
- Problem solving
- Organizational skills
Timeline
Insurance Verification Specialist
Department of Veterans Affairs - Office of Finance
07.2021 - Current
Certified Nursing Assistant Aide
Department of Veterans Affairs
10.2018 - 06.2021
Certified Nursing Assistant
Mission Hospital
09.2013 - 09.2018
Associate of Applied Science - Health Information Technology
Southwestern Community College