Emily Ann Ruiz
New Windsor,NY
Summary
Experienced patient service professional with a strong background in appointment scheduling, patient registration, insurance verification, and referral processing. Known for bilingual communication, attention to detail, and smooth front desk support in fast-paced medical offices.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Medical Receptionist/Assistant
Vanguard Dermatology
New Windsor, New York
03.2026 - Current
- Greeted patients and managed front desk flow at Vanguard Dermatology.
- Checked in patients and prepared charts for dermatology visits.
- Checked patients in and out for appointments and collected copayments.
- Scheduled dermatology appointments and coordinated provider calendars.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phone calls and routed messages to clinical staff.
- Took messages from patients and promptly relayed to the appropriate staff.
- Verified insurance details and collected patient demographic information.
- Processed referrals, authorizations, and intake paperwork.
- Maintained confidential records and updated electronic patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Supported billing questions and explained office procedures to patients.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
Patient Service Representative
Cornerstone Family Healthcare
Newburgh, New York
08.2023 - 02.2026
- Verified insurance eligibility while updating patient demographics to ensure accurate billing and patient records
- Verified insurance information, collected payments, and scheduled appointments.
- Collected co-payments and clarified billing policies to enhance patient understanding and satisfaction
- Scheduled medical appointments for primary care and specialty visits
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered patient calls and routed messages to clinical staff
- Responded to incoming calls from patients and provided assistance as needed. in a professional manner.
- Greeted patients upon arrival and directed them to the appropriate area.
- Supported front desk check-in and check-out workflows
- Processed referrals and organized patient charts to streamline access to medical information
- Registered patients in electronic health records at community health center
- Protected confidential information under HIPAA guidelines
Bank Teller
JP Morgan Chase
Bronx, NY
06.2019 - 06.2023
- Assessed customer financial needs and recommended tailored financial products to enhance customer satisfaction.
- Achieved sales goals by actively promoting bank products and services during customer interactions.
- Processed cash deposits, withdrawals, and transfers for Chase retail banking customers.
- Verified customer identification and signatures for Chase account transactions.
- Balanced teller drawer and reconciled cash against daily transaction records.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Addressed payment inquiries by applying Chase policies and standard teller systems to ensure accurate resolutions.
Education
High School Diploma -
Cornerstone Christion Correspondence School
New York, NY10-2017
Skills
- Epic charting
- Appointment scheduling
- Insurance verification
- Medical billing
- HIPAA compliance
- Patient care coordination
- Provider coordination
- Organizational skills
- Conflict resolution
- Attention to detail
- Multitasking
- Organizational skills
- Customer service
- Problem solving
- Professional demeanor
- Verbal communication and conflict resolution
- Professional demeanor
Languages
Spanish
Professional
Certification
- Medical Administrative Assistant Certificate
Timeline
Medical Receptionist/Assistant
Vanguard Dermatology
03.2026 - Current
Patient Service Representative
Cornerstone Family Healthcare
08.2023 - 02.2026
Bank Teller
JP Morgan Chase
06.2019 - 06.2023
High School Diploma -
Cornerstone Christion Correspondence School