Kerri Kinsey
Toledo,OH
Summary
Detail-oriented Medical Assistant/Receptionist with expertise in patient intake, insurance verification, and appointment scheduling. Ensures HIPAA compliance while maintaining accurate medical documentation and supporting efficient patient flow. Combines clerical and clinical responsibilities to enhance operational workflow and foster positive patient experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Medical Assistant/Receptionist
Behavioral Health ProMedica Physicians Group
Sylvania, Ohio
10.2022 - Current
- Welcomed Promedica Physicians Group patients and supported front-desk check-in.
- Provided assistance to clinicians during exams when needed.
- Managed incoming calls and efficiently relayed messages to clinical staff, ensuring timely communication.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Set up appointments and helped coordinate provider calendars in busy clinic settings.
- Checked patient insurance and updated demographic details in records.
- Verified insurance eligibility and collected copays and deductibles at the time of service.
- Collected vital signs and prepared exam rooms for patient visits
- Documented visit information in electronic medical records accurately
- Assisted with referrals, authorizations, and follow-up visit coordination
- Maintained patient confidentiality and supported smooth daily office flow
- Ensured all necessary paperwork was completed prior to patient visits.
- Filed, retrieved, scanned, copied, and faxed medical records to support physician and staff needs.
- Performed clerical activities to streamline office operations and support staff needs effectively.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Performed administrative functions such as data entry into an electronic health record system or other software programs.
- Processed payments for services rendered accurately and efficiently.
- Coordinated care between multiple providers within the practice setting if needed.
- Updated group medical records and technical library to promote smooth office operations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in an appropriate computer system.
- Completed relevant insurance and other claim forms.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Medical Assistant/Receptionist
Flower Family Medicine ProMedica Physician Group
Sylvania, Ohio
09.2016 - 10.2022
- Greeted ProMedica Physicians Group patients and managed front desk check-in
- Scheduled appointments and coordinated provider calendars in busy clinic settings
- Answered incoming calls and routed messages to clinical staff
- Verified patient insurance and updated demographic information in records
- Verified insurance eligibility and collected copays and deductibles at the time of service.
- Documented visit information in electronic medical records accurately
- Assisted with referrals, authorizations, and follow-up visit coordination
- Maintained patient confidentiality and supported smooth daily office flow
- Maintained accurate medical records through efficient filing, retrieving, scanning, copying, and faxing for seamless physician access.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Performed administrative functions such as data entry into an electronic health record system or other software programs.
- Participated in practice operations meetings to discuss workflow improvements and patient care strategies. related to practice operations as required.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Collected and documented patient messages for effective communication within the team. from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Arranged seating and ensured waiting room was clean and orderly to enhance patient experience. the waiting room to maintain neat and organized space.
- Conducted patient intake interviews to collect medical information and insurance details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted behavioral health patients and managed front desk reception at ProMedica clinic.
- Scheduled appointments and coordinated provider calendars for Behavioral Health ProMedica Physicians Group.
- Assisted providers with exam room setup and patient preparation.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided assistance to clinicians during exams when needed.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Conducted daily audits of charts to ensure accuracy of documentation.
- Coordinated care between multiple providers within the practice setting if needed.
- Updated group medical records and technical library to promote smooth office operations.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in an appropriate computer system.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Medical Assistant/Receptionist
Sylvania Adult & Pediatrics
Sylvania, Ohio
03.2011 - 09.2016
- Recorded vital signs and updated patient charts in electronic medical records.
- Greeted ProMedica Physicians Group patients and efficiently managed the front desk check-in to enhance patient experience.
- Scheduled appointments and coordinated provider calendars in busy clinic settings
- Answered incoming calls and routed messages to clinical staff
- Verified patient insurance and updated demographic information in records
- Collected vital signs and prepared exam rooms for patient visits
- Documented visit information in electronic medical records accurately
- Assisted with referrals, authorizations, and follow-up visit coordination
- Maintained patient confidentiality and supported smooth daily office flow
- Maintained accurate medical records by filing, retrieving, scanning, copying, and faxing documents.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Performed administrative functions such as data entry into an electronic health record system or other software programs.
- Verified insurance eligibility and collected copays and deductibles at the time of service.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Coordinated care between multiple providers within the practice setting if needed.
- Oversaw inventory levels of medical supplies to ensure availability and placed orders for replenishment when necessary.
- Actively participated in quality improvement initiatives within the clinic setting.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Compiled and coded patient information or data in an appropriate computer system.
- Completed relevant insurance and other claim forms.
- Greeted behavioral health patients and managed front desk reception at ProMedica clinic.
- Scheduled appointments and coordinated provider calendars for Behavioral Health ProMedica Physicians Group.
- Set up appointments for physician visits and procedures using calendar software.
- Completed various clerical tasks such as typing letters, completing forms.
- Performed administrative functions such as data entry into an electronic health record system or other software programs.
- Processed payments for services rendered accurately and efficiently.
- Conducted daily audits of charts to ensure accuracy of documentation.
- Updated group medical records and technical library to promote smooth office operations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Associate of Applied Science -
Stautzenberger
Maumee, OH06-2006
Skills
- Electronic health records
- Epic charting
- Vital signs
- Patient intake
- Scheduling appointments
- Appointment management
- Check-in/out processes
- Patient registration
- Insurance verification
- Referral verification
- Billing support
- Payment collection
- Co-payment processing
- Vital signs
- Workflow optimization
- Front desk management
- Time management
- Attention to detail
- Multitasking Abilities
- Cash handling
- Reminder calls
- Callback management
- Interview patients
- Office procedures
- HIPAA compliance
- HIPAA guidelines
- Medical receptionist experience
- Scheduling appointments
- Interview patients
- Appointment setting
- Documentation
- Decision-making
- Continuous improvement
Certification
- CPR
- Registered Medical Assistant
Timeline
Medical Assistant/Receptionist
Behavioral Health ProMedica Physicians Group
10.2022 - Current
Medical Assistant/Receptionist
Flower Family Medicine ProMedica Physician Group
09.2016 - 10.2022
Medical Assistant/Receptionist
Sylvania Adult & Pediatrics
03.2011 - 09.2016
Associate of Applied Science -
Stautzenberger