MARLENY RAMOS
Las Vegas,Nevada
Summary
Seeking to obtain a position within a growing organization to further my career and utilize my creativity/ innovative thinking as a contribution to the success of the company.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist and Medical Assistant
Las Vegas gastroenterologist
Las Vegas, NV
09.2025 - Current
- Performed patient check-in and check-out, updating demographics and maintaining accurate records to enhance patient experience.
- Answer and route incoming calls, assist patients with inquiries, and communicate with clinical staff.
- Verify insurance eligibility, obtain referrals, and secure pre-authorizations for procedures.
- Managed high-volume scheduling for consultations and GI procedures, ensuring timely access to services for patients.
- Maintain efficient patient flow and support coordination between providers and patients.
- Send SMS consents, copay’s, reminders for consultations, follow ups and procedures.
- Ensured accuracy of financial transactions during closing process., make sure all credit card payments and cash are correct.
Patient Care Representative / Front desk
CITYMD (SUMMIT HEALTH)
New York, NY
06.2020 - 03.2025
- Managed on-site virtual queue, registering patient information, contacting patients for clinic return, and ensuring consistent flow for timely evaluations.
- Registered patients onto the eCW and Athena electronic medical record system, verifying health insurance, updating personal information provided, and instructing patients on registration forms for specialized visits (i.e., No Fault, Worker's Compensation, Department of Transportation Physical). Discharged patients, involving verifying patient information, collecting copays, and scheduling further appointments.
- Registered patients onto the eCW and Athena electronic medical record system, verifying health insurance, updating personal information provided, and instructing patients on registration forms for specialized visits (i.e., No Fault, Worker's Compensation, Department of Transportation Physical). Discharged patients, involving verification patient information, collecting copays, and scheduling further appointments.
- Trained newly hired patient care representatives on site on the daily functions of the clinic including registering and discharging patients with urgency, scheduling same-day appointments for patients, and keeping updated forms and practices of the clinic UpToDate.
Account Executive/ Lead Sales Representative
FT (FASHION TERMINAL) NY INC.
New York, NY
04.2016 - 06.2020
- Established direct link for client servicing and acquisition between wholesale womens fashion company and clients. Managed day-to-day operations, ensuring customer satisfaction and providing efficient, courteous service throughout sales process.
- Social Media Marketing; Use all social media platforms to promote merchandise including photographing apparel and updating FT NY INC.'s website with new inventory. Maintain knowledge of competitive offers and provide critical market feedback regarding local competition and merchandise/service needs. Ensure an extraordinary customer experience. Sell all merchandise offered by the company while meeting all sales objectives.
- Managed administrative aspects of sales by accepting customer orders via phone (text, WhatsApp, email, WeChat, Instagram), pulling products from inventory, creating shipping labels, accepting payments, and filing completed orders. Contribute ideas for new innovative designs, trends, and styles.
- Travel throughout the United States as an Exhibitor attending wholesale women’s apparel trade shows (Womenswear in Nevada Show, WWD Magic etc.)
Sales Representative
FOOTACTION
NEW YORK, NY
07.2015 - 04.2016
- Worked closely with store personnel to build and maintain strong relationships, provide training to sales reps, and support needs to meet client expectations.
- Delivered efficient, courteous customer service by anticipating and responding to customer needs, achieving customer experience and sales objectives for the store.
- Arranged store merchandise racks by size, style, and color to enhance visual appeal.
Education
High School -
George Washington High School
New York, NYSkills
- Patient Registration
- Insurance Verification
- Insurance verification
- Referral processing
- Pre-Authorizations
- Appointment Scheduling
- Patient flow management
- Epic charting
- EMR systems
- Technical: Microsoft Word, Excel, Publisher, UPS Shipping, N41 certification
SKILLS:
Language: Fluent in Spanish
Timeline
Front Desk Receptionist and Medical Assistant
Las Vegas gastroenterologist
09.2025 - Current
Patient Care Representative / Front desk
CITYMD (SUMMIT HEALTH)
06.2020 - 03.2025
Account Executive/ Lead Sales Representative
FT (FASHION TERMINAL) NY INC.
04.2016 - 06.2020
Sales Representative
FOOTACTION
07.2015 - 04.2016
High School -
George Washington High School