Emily Archambault
Mancelona
Summary
Professional with strong customer service skills and deep understanding of hospitality operations. Demonstrates high standards and results-driven approach, excelling in team collaboration and adapting to changing needs. Skilled in multi-tasking, communication, and ensuring pleasant guest experience. Dependable and proactive in delivering top-tier service with focus on quality and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Alpine Chocolat Haus
03.2024 - 05.2025
- Served an assortment of chocolates, ice cream, candy, and more with excellent customer service skills.
- Assisted with daily store operations, ensuring exceptional customer service and smooth team performance.
- Managed Inventory, trained staff, and maintained a clean, organized store environment while promoting sales and product quality.
- Demonstrated strong leadership and communicatio9n skills, fostering a positive and efficient work atmosphere.
Beverage Cart Server
Shanty Creek Resorts
05.2022 - 03.2025
- As the lead beverage cart server, I consistently exceeded sales goals, holding the record for the highest sales on 3 out of 5 golf courses. I achieved a personal milestone by selling 236 alcoholic shots in a single day, showcasing my ability to engage customers and drive sales in a fast-paced environment, whilst ensuring a safe experience.
- Recognized for excellent customer service, I built a strong relationship with guests, ensured timely delivery of beverages, and maintained a high level of product knowledge to enhance the overall golf experience.
Food Cook/Server
The Watercolor Cafe
06.2020 - 08.2021
- Provided exceptional service while cooking and preparing food in a fast-paced, customer-focused environment.
- Delivered food to guest, ensuing consistency and preparation while fostering positive guest interactions by providing menu recommendations, taking orders, and ensuring a memorable experience.
Food Preparation Worker
The Dockside
06.2018 - 08.2019
- Prepared food for the kitchen in a fast and efficient manner. Ran other errands for the business, including cashing checks, picking up food orders, and making deliveries.
- The Dockside also owned a boat rental business, where I was asked to cleaned the boats when needed.
Education
Bachelor of Science - Business Management
Lake Superior State University
Sault Ste. Marie, MI05-2025
High School Diploma -
Mackinac Island High School
Mackinac Island06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Goal setting
- Sales strategies
- Customer relationship management (CRM)
- Strategic planning
- Strategic thinking
Timeline
Assistant Manager
Alpine Chocolat Haus
03.2024 - 05.2025
Beverage Cart Server
Shanty Creek Resorts
05.2022 - 03.2025
Food Cook/Server
The Watercolor Cafe
06.2020 - 08.2021
Food Preparation Worker
The Dockside
06.2018 - 08.2019
Bachelor of Science - Business Management
Lake Superior State University
High School Diploma -
Mackinac Island High School
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