Emily Arnold
Woodlawn,VA
Summary
Accomplished Billing Administrator and Personnel Manager at Virginia Kares Home Care Services, adept in accounts receivable management and fostering professional ethics. Excelled in enhancing client financial integrity and boosting employee morale, contributing to a harmonious workplace. Proven track record in implementing effective collection strategies and conflict resolution, ensuring data accuracy and positive business relationships.
Professional facilitator with proven track record in guiding and supporting programs to successful outcomes. Skilled in team collaboration, effective communication, and adapting to evolving needs. Strong focus on achieving measurable results and fostering positive, productive environment. Adept at problem-solving, conflict resolution, and delivering impactful training and development sessions.
Overview
7
7
years of professional experience
Work History
Billing Administrator
Virginia Kares Home Care Services
08.2024 - Current
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Coordinated efforts with credit control teams to assess clients'' creditworthiness and establish appropriate credit limits accordingly.
- Implemented effective collection strategies to recover outstanding debts while preserving long-term business relationships.
Personnel Manager
Virginia Kares Home Care Services
07.2022 - 08.2024
- Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
- Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.
- Organized company-wide events and gatherings that strengthened employee morale and fostered a sense of community within the organization.
- Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
- Conducted thorough exit interviews to identify areas of improvement in retention strategies and workplace conditions.
Personal Care Aide
Virginia Kares Home Care Services
10.2018 - 07.2022
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
- Provided compassionate and patient-focused care to cultivate well-being.
Program Facilitator
Meditelecare
07.2017 - 11.2018
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Mentored junior facilitators on best practices for effective content delivery techniques and audience engagement tactics.
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
- Provided ongoing support to participants beyond the duration of the program, reinforcing key learnings through follow-up resources and check-ins as necessary.
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
Education
High School Diploma -
Grayson County High School
Independence, VA05-2005
Skills
- Payment tracking
- Professional ethics
- Invoice processing
- Accounts receivable management
- Cash flow analysis
- Dispute resolution
- Bookkeeping
- Billing systems and software
- HIPAA compliance
- Claim submission
- Claims processing
- HR policies and procedures
- HR analytics
- Employee onboarding
- Diversity and inclusion
- Staff development
- Hiring oversight
- Compassionate caregiving
- Housekeeping tasks
- Patient care
- Vital signs monitoring
- First aid and safety
Timeline
Billing Administrator
Virginia Kares Home Care Services
08.2024 - Current
Personnel Manager
Virginia Kares Home Care Services
07.2022 - 08.2024
Personal Care Aide
Virginia Kares Home Care Services
10.2018 - 07.2022
Program Facilitator
Meditelecare
07.2017 - 11.2018
High School Diploma -
Grayson County High School
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