Emily Arzeta
Tarzana,CA
Summary
Dynamic Patient Access Representative with a proven track record at Northridge Hospital Medical Center, excelling in insurance verification and patient registration. Top collector for consecutive months meeting department collection goals. Adept at enhancing patient experiences through exceptional customer service and effective communication. Committed to maintaining HIPAA compliance while streamlining processes to improve service delivery and patient flow.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Northridge Hospital Medical Center
11.2023 - Current
- Managed patient check-in and registration processes efficiently.
- Communicated effectively with patients to gather personal and insurance information.
- Utilized electronic health record systems to update patient information accurately.
- Collaborated with healthcare teams to streamline patient flow and access services.
- Supported billing department by verifying insurance coverage and benefits information.
Patient Service Representative
Exer Urgent Care
06.2023 - 11.2023
- Provided support to patients by answering inquiries and resolving issues efficiently.
- Scheduled appointments using electronic health record (EHR) systems, ensuring accuracy in patient data management.
- Assisted with insurance verification processes, enhancing patient understanding of coverage options.
- Collaborated with healthcare professionals to streamline patient flow and improve service delivery.
Program Aide
Polaris Teen Center
01.2023 - 05.2023
- Assisted in organizing program activities and events to enhance participant engagement.
- Supported staff with administrative tasks, improving workflow efficiency.
- Collaborated with team members to maintain an organized environment for program operations.
- Provided support in managing participant records, ensuring data accuracy and confidentiality.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CABachelor of Science - Kinesiology
California State University Northridge
Northridge, CAAssociate of Applied Science - Kinesiology
La Valley College
Valley Glen, Ca06-2022
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Phone and email etiquette
- Healthcare systems navigation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Access Representative
Northridge Hospital Medical Center
11.2023 - Current
Patient Service Representative
Exer Urgent Care
06.2023 - 11.2023
Program Aide
Polaris Teen Center
01.2023 - 05.2023
High School Diploma -
Chatsworth High School
Bachelor of Science - Kinesiology
California State University Northridge
Associate of Applied Science - Kinesiology
La Valley College
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