Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Emily Aspinwall

East Lansing,MI

Summary

Highly motivated prospective law student with analytical experience at the nation's largest personal injury law firm as well as one of the largest non-profit healthcare systems in the United States. Adept at interpersonal communication, public speaking, and reading comprehension.

Overview

4
4
years of professional experience

Work History

Quality Assurance Specialist

AdventHealth
Orlando, Florida
05.2022 - 07.2024
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitor call center interactions for customer service and quality of information provided on healthcare referrals and appointments that are scheduled through the EPIC software.

Intern

Ranavat Botanics
Orlando, Florida
05.2022 - 09.2022
  • Sorted and organized files, spreadsheets and reports.
  • Analyzed customer complaints and identified trends in feedback for upcoming projects
  • Filed claims with major mail carriers on lost or missing products
  • Completed research on feedback and provided skincare and haircare recommendations for inquiring customers based off of their skin or hair type.

Quality Assurance Auditor

Morgan & Morgan Law Firm
Orlando, Florida
01.2020 - 05.2022
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Educated and oriented employees to improve compliance with quality control protocols.

Education

Juris Doctor

Michigan State University College of Law
East Lansing, MI
05-2026

Master of Science - Counterterrorism And Homeland Security

American University
Washington D.C.
08.2023

Bachelor of Arts - Political Science

University of Central Florida
Orlando, Florida
12.2019

Skills

  • Detail Oriented
  • Issue Resolution
  • Performance Monitoring
  • Legal Writing
  • Data Entry
  • Customer Service
  • Public Speaking
  • Claims Evaluation
  • Legal Procedures

Languages

English
Native/ Bilingual
Spanish
Professional

Accomplishments

  • Academic thesis published in September 2019 through undergraduate university

Timeline

Quality Assurance Specialist

AdventHealth
05.2022 - 07.2024

Intern

Ranavat Botanics
05.2022 - 09.2022

Quality Assurance Auditor

Morgan & Morgan Law Firm
01.2020 - 05.2022

Juris Doctor

Michigan State University College of Law

Master of Science - Counterterrorism And Homeland Security

American University

Bachelor of Arts - Political Science

University of Central Florida

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Emily Aspinwall