Emily Beard
Sulphur,LA
Summary
Dynamic Housing Specialist with a strong background in tenant rights and fair housing regulations at Sulphur Housing Authority. Proven ability to enhance client satisfaction through exceptional customer service and effective case management. Skilled in rent calculation and documentation, fostering positive landlord relations while promoting a culture of empathy and respect.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housing Specialist
Sulphur Housing Authority
Sulphur, LA
01.2025 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Daycare Teacher
Glad Tidings Preschool
Lake Charles, LA
07.2024 - 12.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Facilitated culture of empathy and respect among children, teaching them value of kindness and understanding.
Service Cashier
Billy Navarre
Lake Charles, LA
08.2023 - 03.2024
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
Shift Manager
Dunkin' Donuts
Sulphur, LA
04.2021 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
Education
Highschool Diploma -
Parkview Baptist
Sulphur, LA2023
Skills
- Affordable Housing Knowledge
- Customer service
- POS system operation
- Teamwork and collaboration
- Reliable and responsible
- Documentation and reporting
- Time management
- Strong work ethic
- Health and safety
- CPR and first aid
Certification
- CPR
Timeline
Housing Specialist
Sulphur Housing Authority
01.2025 - Current
Daycare Teacher
Glad Tidings Preschool
07.2024 - 12.2024
Service Cashier
Billy Navarre
08.2023 - 03.2024
Shift Manager
Dunkin' Donuts
04.2021 - 07.2023
Highschool Diploma -
Parkview Baptist